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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.4

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      1.0
      Jun 22, 2019

      Poor organisation. Don't waste your time here.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place for the HRs. Most stress-free life with a decent salary and huge incentives. This is not the same for the other departments.

      Cons

      Long working hours. Huge workload. Poor office culture. It's not an organisation, its a political party with huge office politics. Backbiting is in the air here. Poor place if you want to learn something. Your performance will be evaluated based on your relations with managers and not based on your performance.

      4.0
      May 22, 2017

      Employee's opinion

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technical proficiency and efficiency enhances Get opportunity to work on diverse solutions and technical expertise

      Cons

      Ok as such no major cons . Nice people and friendly atmosphere so one will enjoy working here

      2.0
      Sep 2, 2016

      Technical support- Engineer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - If you want to be in tech support profile, good company to start your career with, as you can develop good troubleshooting skills. - Team members are always there to help you out in any issues.

      Cons

      - Bad work culture, sometimes you might have to work for 14 hours a day. - No body works for 9 hours, every one in tech support team extend their working hours, that to uselessly. Also, if you want to leave on time, every one will question you, why you are leaving so early(even if you leaving after 10/11 hours of working). - No proper work allocation. - Morning shifts(a team member has to do 1 week morning shift every month ), This is the worst, it starts at 6:00 AM and should legally end at 3:00 PM, but guess what, you might get home at 8/9 PM (14-15 hours) and then next day again at 6:00 AM in morning..Whoof!! Ridiculous. I have never seen a morning guy leaving at 3.00 PM in my 1+ year of tenure. I guess team management hate morning guys. - Weekends, yes you have to work on alternate weekends as well(that to alone from your team), which is very frustrating. You will either get bored in office due no work, or you will have such amount of work that will not have time for your lunch or dinner.

      Viewing 241 - 243 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.