Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at eGain?

25% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 58 reviews)); "Work life balance is good" ((in 29 reviews)); "Great teams to work with across the board" ((in 18 reviews)); "good work environment and people" ((in 17 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 16 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.6

25% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

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eGain has an employee rating of 2.6 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

4.0

Mar 30, 2025

Entering AI World

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good that we started the journey in AI world. Lots of scope to people who want to excel in AI feild.

Cons

Removing focus on legacy product where the company has just entered the AI world doesn't seem to be a right approach. Lack of motivation.

3.0

Mar 10, 2025

Salary Review

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work culture, Nice exposure to technologies

Cons

Less employee benefits, No WFH option

1.0

Jan 22, 2025

Not recommended

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

Earlier this was good for freshers but not now

Cons

Strictly no WFH policy, No free food, tight office timings 8 hrs compulsory, very hard to take leaves

Viewing 262 - 264 of 533 Reviews

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Jobs at eGain

Senior Customer Success Manager

Analyst I, Solution Success

Software Engineer, II

Accounts Receivable Supervisor

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