Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at eGain?

25% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 32 reviews)); "Supportive team" ((in 17 reviews)); "good work environment and people" ((in 16 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 21 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.6

25% would recommend to a friend

(53 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.6

Career opportunities

2.5

Culture & values

2.3

Work/Life balance

2.0

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

53 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jun 23, 2019

An Innovative Company

Director

Recommend

CEO approval

Business Outlook

Pros

eGain is an innovative company that is using Artificial Intelligence and Analytics to solve the problems of customer contact centers. Great products, very capable workforce, good work culture, fair pay with good benefits and above all excellent opportunities to learn and innovate.

Cons

Being way ahead of its time always poses some challenges specifically in the beginning as the use of AI and Analytics in contact center was still in nascent stage about 20 years ago. However, 20 years of hard work is now starting to pay off as the customers have started to appreciate the value of eGain products in solving their problems.

3.0

Apr 16, 2019

Great for entry level, starting out, and stability. Terrible for longterm career growth.

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good for entry level positions or those starting out. Lots of hands-on exposure and experience to troubleshooting software application in the Cloud. Within walking distance of VTA station. Semi-open office environment with half cubicles and transparency. Free coffee. Weekly catered lunch. Good work ethics and integrity.

Cons

Average to below average compensation. Feels like an older, mature, and frugal company with little career advancement for those starting out. People work hard to achieve KPIs, but KPIs has little impact to rewards & compensation. Work environment doesn't spark joy.

2.0

Mar 14, 2019

Learned a lot, but I don't recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working remotely and flexible hours

Cons

Poor leadership, salary gap, no accountability

Viewing 25 - 27 of 53 Reviews

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Jobs at eGain

Analyst I, Solution Success

Senior Marketing Operations Analyst

Business Development Representative

Software Engineer, II

eGain

eGain reviews

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Ratings by demographic groups

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Reviews about "Compensation"

An Innovative Company

Great for entry level, starting out, and stability. Terrible for longterm career growth.

Learned a lot, but I don't recommend

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