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      eGain

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      eGain reviews

      2.6

      25% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.6 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      3.0
      Jan 21, 2022

      Good Place to work

      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to start a career with

      Cons

      haven't found any cons during my tenure

      3.0
      Oct 26, 2021

      Good for short period of time

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive Salary Good domain to work

      Cons

      Not much of development work. Mostly will be involved in bug fixes. Legacy codes

      3.0
      Jul 9, 2021

      Good but need improvement

      Senior solution success engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      -More opportunities. -You can get more exposure if you explore. -Good night shift allowance. -You can get On site opportunity easily if you are in support team. -You will be recognised if you works extra ordinary. - You can get all the resources and access to repositories even it is not related to your work. You can explore all the aspects.

      Cons

      -You have to explore yourself around the product and technical aspects. -Transition to different team from support team is not smooth. Mostly support to development. -No weekend dayshift allowance, only night shift allowance. Also, even you are working in CET time, shift allowance is not there. -Work load management is not proper. Who works very good they gets more work. - You have to extend the shift, it's not something your lead/manager is asks to extend but considering the work in your bucket and timeline of that work, most of the people extends the shift.

      Viewing 274 - 276 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.