Is eGain a good company to work for as a Software Engineer?

Software Engineer professionals working at eGain have rated their employer with 2.5 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of eGain employees being 2.6 out of 5 stars. Search open Software Engineer Jobs at eGain now and start preparing for your job interview by browsing frequently asked Software Engineer interview questions at eGain .

Does eGain pay Software Engineer employees well?

Software Engineer professionals rate their compensation and benefits at eGain with 2.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 14.8% worse than the company average rating for salary and benefits. Find out more about Software Engineer salaries at eGain.

How happy are Software Engineer professionals working at eGain?

30% of Software Engineer employees at eGain would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Software Engineer professionals have also rated eGain with a 2.4 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.5 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 32 reviews)); "Supportive team" ((in 17 reviews)); "good work environment and people" ((in 16 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 21 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

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eGain

eGain Software Engineer reviews

2.5

30% would recommend to a friend

(67 total reviews)

Ashu Roy

28% approve of CEO

19% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.5

Culture & values

2.5

Compensation and benefits

2.5

Career opportunities

2.4

Work/Life balance

2.2

Senior management

Software Engineer employees have rated eGain with 2.5 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Software Engineer professionals have an average working experience there. eGain is rated 35% below average by Software Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

67 reviews

1.0

Jun 14, 2025

Poor Engineering Culture & Micromanagement

Software engineer

Recommend

CEO approval

Business Outlook

Pros

None at all at this place.

Cons

As a software engineer, I found eGain’s engineering culture to be outdated and uninspiring. There’s a lack of trust from management, with constant micromanagement and little room for innovation or autonomy. Engineers are treated like ticket-solvers rather than product contributors. If you want to grow as a developer, this is not the place.

2.0

May 25, 2025

Overall not bad

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

1. Some kind of automation work 2. No coding stuff, only work on AWS services

Cons

1. No comp off 2. No WFH 3. 8 hr daily, 5 days office

4.0

May 7, 2025

Na

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good workplace to work in

Cons

No proper management and team divisions

Viewing 4 - 6 of 67 Reviews

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Jobs at eGain

Software Engineer, II

Principal Software Engineer

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eGain

eGain Software Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Engineering Culture & Micromanagement

Overall not bad

Na

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