Where to start... If you do a true deep-dive into what's happened to this company's Glassdoor page, you'll see a series of awful reviews after a mass layoff and the Annual Enrollment Period in which employees saw a pretty tremendous cut in pay (commissions are spaced over time and not paid out in full until four months out). There's a very obvious trend of upper management "asking" sales managers to complete 5 star reviews to boost the appearance of a company with non-existent morale. They are clearly trying to mask the image and bury any type of negativity. Really take a careful look here and you'll see what's happening. eHealth has created a compensation plan that is seemingly impossible to interpret in hopes of eliminate questions about lower pay/commissions. Agents do not have clarity when it comes to their paycheck. The company promised an OT differential bonus to agents that worked over and sold more during AEP but pulled the rug out from underneath them in Q1 using a loophole. There was no bonus after all. Just an empty promise to get an understaffed sales floor to work more for less.
Always pointing the finger, not the thumb. A smiling face and a bubbly personality seem to be a trait that gets you further than performance and results. No Medicare knowledge needed if you sing and dance in meetings as a defense mechanism used to disguise ineptitude.
The CEO purchased hundreds of thousands of dollars in stock as the embarrassing numbers jumped several dollars. The rich get richer while the sales floor continues to see their yearly earnings dwindle by the year. It's a crumbling company that is being propped up by private investors and empty threats to a once top of class sales team.
There is no career pathing. They are under a hiring freeze which will likely end soon, but the only path is agent to supervisor. eHealth does not want internal growth. The step above sales supervisory is gate kept by a team of that can really only be described as Mean Girls.
