Where to start. You are just a warm body filling a seat. Management (especially upper management making all the decisions) DO NOT care about your mental health. They route calls to come to their top salesman first so the people who are new, or not as good at converting end up being in ready for very long periods throughout each day. The con of that for the top sales people, is that it DOES burn them out being that there is NO ready time for them at all. They take back to back calls all day every day and required to maintain a certain amount of ready/on call time and that's even if you're taking 10-15 calls in a row that are hang ups, wrong numbers, dead airs, etc. There is ALWAYS a different way of doing things and different people are motivated in different ways, but WFM and upper management doesn't really offer many options for their employees. They say they're thinking about things, but they don't offer any kind of different schedules at all. No 4 tens, no 4 eights, no 3 twelves, nothing. They have changed our schedules without telling any of us to meet business needs and not giving us a choice. They have constantly switched teams around without warning as well so you're likely to get a lot of different supervisors so better hope you get a decent one. There is no open dialog with solving problems and solving mental health. It's only daisies and rainbows allowed in chats which means you can't talk about anything of real substance ever. I wouldn't recommend staying at this job for too long or you will get burnt out. You will get tired of talking to older people on Medicare all day every day where you'll feel like you're losing brain cells by the minute. Take it for what it is to improve your sales, make some money, and move onto something else that will be substantially better for your mental health and your success in life.
