eHealth reviews

Long days on the phone. Some customers are angry and can take it out on you.

I left before they laid off hundreds a few days ago. Not only are they dishonest with you when they hire you but they are immorally dishonest with the elderly who call in. Anytime I would truly want to help a beneficiary and would ask my supervisor for help she would not only make me feel belittled but she would give me words of advice to just do whatever it took to make a sale. Also you are not selling here 9/10 customers are calling because they got misleading mail or emails or commercials! almost never did I get a call because someone wanted to change their plan. and that is what we did there we just switched someone from one plan to another, sometimes it would be a good switch for them and a lot of times they were already in a good plan but we were pushed to switch them anyways. Calls are pretty constant to new comers because they are all 3rd party calls of people being transferred from a cold call and they push you to try to turn that call into a sale even tho the person doesn’t know what is going on or why they are on the phone. And when your not turning these calls into sales they make you feel like your incompetent. Don’t buy the hype you will make money here. During AEP season I was working 13 hours a day and lucky if I got 4-5 sales my last commission check for aep was less than my car payment! Stay away!!!!! I left this job and I am making triple in salary now.