Over 8 years change is inevitable. However, what you saw over the last three years is Senior leadership aligning with new people that did not understand the Medicare space. As they made this shift, they moved out volumes of leaders in every department that had industry knowledge and care for culture.
Many of these leaders have gone to competitors or created companies and are seeing great success in employee retention, customer retention and profits.
Ehealth continually makes tenured employees scapegoats for issues that are caused by other people in the org that are protected for some reason. For example: Several sales leaders have lost their positions over the past two years. They were blamed for missing goal and wall street was told that the reason we missed was due to sales. No one acknowledged or replaced in Marketing when the phones weren't ringing or were ringing with low quality leads.
In Sales, they removed several top leaders and replaced them with a gentleman that came in with a scorched earth policy to look good for a quarter. After 6 months and the cracks of this policy starting to show, he left and was replaced by his protégé that uses similar tactics.
Now in Sales you are left with one or two leaders that understand the importance of culture and Human development. The rest of the team views employees as machines that need to turn out a specific number and no understanding of how to develop them to get there.
You will see HR respond to this review saying they are proud of the culture and programs they offer. This has nothing to do with how employees are treated or how they feel about their leaders. The current regime is ruling by fear and as a former leader I am truly concerned about the mental health of that sales force.
I sincerely hope that eHealth finds success and leaders that understand the value of people and find a balance of performance and human development. I care about those employees and want them to have a great place to work.
