The job is tough - despite training for basic sales techniques, they offer very little training for handling their methods of marketing. They use mailers and third parties and sometimes you get inbound call from people and you don’t know what brought them in so if you’re not careful you can sound sketchy. There’s already lots of fraud happening in Medicare so the beneficiaries are already on high defense. Any slip up and they will quickly hang up.
Also I HIGHLY RECOMMEND you get a strong start. The company will rate you based on your ability to sell and they have an algorithm set up to give the easier lead to people with a better rating. So if you start terribly, you will get all the bad leads which just is a set up for you to fail.
Another thing I didn’t enjoy - there’s an ongoing battle of morality when selling. Many of the marketing the company uses is extremely misleading promising beneficiaries something they aren’t qualified for. Once you get them on the line it’s your expectation to get them to switch plans. Many times, these beneficiaries are living paycheck to paycheck and cannot risk some changes but the pressure from the company’s call directing algorithm and kpi goals can make people put beneficiaries in worse situations.
There’s also been cuts in benefits - we used to get $100 reimbursement from phone bill and $100 reimbursement for internet but they cut both in half to $50. Makes me believe they aren’t doing as well as they promote so they’re making cuts where they can.
I’m sure there’s more I could say but these are the big ones I highly disliked.
