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      ecobee

      Part of Generac Power Systems

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      ecobee reviews

      3.2

      43% would recommend to a friend

      (322 total reviews)
      avatar

      Greg Fyke

      44% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      ecobee has an employee rating of 3.2 out of 5 stars, based on 322 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ecobee employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      322 reviews
      3.0
      Oct 1, 2025

      Support

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast pace, simple design easy troubleshooting.

      Cons

      Unfortunately customer base are those whom lack technical aptitude, really slows down turnovers or positive ticket closing. I was asked to do tier 2 and 1 support with minimal exposure. Also NA wide familiarity with hvac systems and refrigeration.

      2.0
      Aug 17, 2025

      Poor Communication

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, and the pay is OK for the work required

      Cons

      It is not a place for growth or learning. Working from home is a bonus, but also leads to siloing of staff from meeting colleagues, learning from others, learning for future advancement, or building any work relationships other than your training team. Overall, I do not feel anyone but the Supervisors likes their job here, and most just stay due to not finding something better because of the economy.

      Viewing 148 - 150 of 322 Reviews
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      Reviewsecobee reviews

      Glassdoor has 381 ecobee reviews submitted anonymously by ecobee employees. Read employee reviews and ratings on Glassdoor to decide if ecobee is right for you.