ecobee reviews

3.2

43% would recommend to a friend

(322 total reviews)
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Greg Fyke

44% approve of CEO

54% positive business outlook

ecobee has an employee rating of 3.2 out of 5 stars, based on 322 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ecobee employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

322 reviews
5.0
Oct 6, 2021

Good Career Starter

Recommend
CEO approval
Business Outlook

Pros

I recommend this role if you're just starting your career and you don't know which career path to go into. Unless you want to stay in the customer service field and grow. -I recently graduated and I didn't know which career path to do. This role helped me a lot personally. When I first started, I didn't know how to speak and I would stutter when I talk and I have low self esteem but I push myself to talk when speaking with customers. -Calls can be tough sometimes, but you have to think fast and act fast to satisfy the customer. If you're stuck on anything, supervisors are always open to help you. -You get to learn about the general idea about how HVAC equipments work and how to install and setup the thermostat based on the customer's preferences. -There are a lot of opportunities to grow within the customer service department. I'm already doing other tasks besides taking calls. -Biannual salary raises based on your performance.

Cons

The company is still young and growing. There are times when firmware versions break a feature, server crashes, poor UI/UX for their products, device connectivity issues. Occasionally, you'll get calls related to above. Hopefully the company's products will improve over time.

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ecobee Response
4y
Hi there! Thank you for your candid review. We are glad to hear that your experience at ecobee was positive, and that you would recommend your past role! If you have any other feedback, please feel free to reach out to us at people.operations@ecobee.com.
5.0
Sep 29, 2021
Recommend
CEO approval
Business Outlook

Pros

Fantastic support from the higher ups

Cons

Can be broken communication with other departments which creates more issues

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ecobee Response
4y
Hi there! We are so happy to hear your feedback! To continue making ecobee a great place to work, we encourage you to share your ideas with your manager, HR Business Partner or the People Operations team. Thank you for being part of team ecobee!
4.0
Sep 27, 2021
Recommend
CEO approval
Business Outlook

Pros

work to make the planet a better place remote work great job perks

Cons

shift work have to work weekends

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ecobee Response
4y
Hi there! Thank you for sharing your feedback. We are glad to have you on the team! We hope that you continue sharing your feedback with your supervisor or HR Business Partner.
Viewing 166 - 168 of 322 Reviews

Glassdoor has 381 ecobee reviews submitted anonymously by ecobee employees. Read employee reviews and ratings on Glassdoor to decide if ecobee is right for you.