iCIMS Implementation Manager reviews

2.0

1% would recommend to a friend

(12 total reviews)
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Jason Edelboim

Not enough data to show CEO approval

1% positive business outlook

Reviews by job title

12 reviews
2.0
Mar 30, 2020
Recommend
CEO approval
Business Outlook

Pros

The benefits truly are amazing, some unlike I've ever seen previously. Your direct managers still want you to succeed, so that is still nice to have with you on a day to day basis.

Cons

It used to be that employees were expected to provide customers with the best possible service that they could find in the industry, when you could respond to customers at a maximum within 24 hours, however, after iCIMS was purchased by Vista Equity, the message has been to SELL SELL SELL, not thinking of how this would impact customer experience on the other side of the fence. Only one side of the business has been scaled, and that is sales, not the support, or professional services teams. The end result of this is literally 3-4x more work, with the same level of service expected to be provided, which is simply not realistic.

2.0
Oct 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Location in cool local historic building, fresh grind coffee machines, sparkling water machines, bagel Fridays

Cons

This place has gone downhill. The positive reviews titled "3 months" and "90 days" are written before employees realize what's happening here. iCIMS is losing customers due to the product and mismanagement after the company was sold to an equity firm. Competitors have caught up with way better user-friendly interfaces, and standard features iCIMS still doesn't offer despite engineering hiring every person who lives in NJ with a development degree. But if you go to a company meeting where they say they are "transparent" not a single person will mention how the product is failing. Instead, all you will hear is the equity firms best practice is to never say No to the customer. Only the execs are allowed to say No. So don't you dare to it. Do whatever it takes to say yes which include lying about what the product can do. Stop taking too long to implement and stop nickel and diming. Look around! There is a reason so many veteran people have left. Pretty soon, this place will be a ghost town full of empty desks in this huge building that you are building new floors in for nothing. Then will you wake up and be honest its the product, not the people, when all your staff has gone to companies with superior leadership, products, and better pay?

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