Pros
- The people, your co-workers, make the job okay. - Lower-level management wants to help, but their hands are tied, and they can only do so much. Many of these individuals have left and were replaced with those who tout the company line, merely keeping the ship afloat amidst a sea of customer escalations.
Cons
**For those looking to apply here, please understand that many of the positive reviews you are reading are from new employees who have just started within the last 90 days, and one of the tasks as part of onboarding is to complete a review on Glassdoor, so take their short and positive reviews with a grain of salt.** iCIMS has been trending downward since Vista Equity, a PE firm took a position in the company. They installed their own CEO who came from a previous Vista organization (if you do your research, you can see how other companies have fared with Vista, as well as the current CEO). In early 2020, under the guise of COVID, they laid off a significant portion of staff, in an apparent effort to push out individuals as well as make the company appear more lean and profitable. Since then, many departments have been struggling to keep up with the work: Sales individuals have left as targets became higher, Professional Services received more work with no increase in headcount, Technical Services and the Support Desk became grossly understaffed and forced to work several hours above and beyond the normal work week to keep up with the ever growing case loads. Product became a mish-mash of products from other small companies iCIMS acquired to bolster the offering and make it look comparable to other startups who are innovating, building on a better tech stack, and actually utilizing things such as AI/ML. It is sad really - because iCIMS used to be a wonderful place to work. Now many departments are understaffed and overworked, and management has been trying to find creative ways to mitigate an outright disaster while keeping things afloat.