iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

768 reviews
1.0
Jul 19, 2020
Recommend
CEO approval
Business Outlook

Pros

I want to say a few good people but that is really not a company’s pro, isn’t it?

Cons

Bad culture. Lots of clicks there. Very incompetent management. People promoted based on their brown nose skills, not by merit. No career advancement if you are not connected.

4.0
Jul 19, 2020

Working At Iherb

Recommend
CEO approval
Business Outlook

Pros

The environment at iherb its a friendly one, the place its the cleanest I've ever worked at, and the pay is good as well.

Cons

On busy days you'll be required to stay late

avatar
iHerb Response
5y
Thank you for your review! We appreciate hearing your thought. We care for our employees and are always looking to maintain and improve upon our facilities and offerings.
1.0
Jun 19, 2020
Recommend
CEO approval
Business Outlook

Pros

- mediocre benefits - okay 401k match - good pay

Cons

- Work life balance is as bad as you can get. Expect 60 hour work weeks and to work on weekends. Management is always injecting items into the sprint. There is like decades of technical debt that you need to untangle. The website goes down on a daily basis. You are on call 24/7/365. - Every single team lacks resources, each team member does multiple jobs. - Family owned business, a lot of executives are some how related to the owner. - Too many cooks in the kitchen. Management is always trying to cut costs. There are many offices where labor is cheaper. Not necessarily bad but a lot of lost knowledge. Everyone is trying out their own ideas without much coordination or testing. So stuff can break because another team made a change. You won't know that because obviously they will be sleeping when you arrive at work. - Many developers are asked to use a chromebook for development. - They use fragile and scum processes. - You will get like 10% of the bonus they offer you or none. - It is dubious whether or not they will pay their phantom stocks ever. This year they just decided they aren't paying them to vested team members.

avatar
iHerb Response
6y
Thank you for your constructive feedback. It’s important to us that our team members feel heard, happy, and accomplished. Our managers are open to suggestions and we recommend speaking with your direct manager about any ideas you might have to help foster better communication between teams. All current employees should receive updates on all of our programs, including bonuses and phantom shares. If this has not been the case for you, we recommend reaching out to your direct manager or the HR team.
Viewing 571 - 573 of 768 Reviews

Glassdoor has 806 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.