iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

768 reviews
1.0
Feb 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Good Benefits. Got hot girlfriend out of it.

Cons

Soul crushing culture of blame and fear. I gave my heart and soul to this job but was consistently chewed out by management for things outside of my control. I began having panic attacks and trouble sleeping. My whole life has improved since leaving. I was quickly promoted and praised at my new job... I'm not incompetent after all! I make way more money and leadership can actually be nice and encouraging!

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iHerb Response
6y
Thank you for sharing your experience with iHerb. We always appreciate constructive feedback and we’re sorry to hear that you had a negative experience at iHerb. We believe that it’s important to have a strong and mutually respectful relationship between employees and the management team, so it’s disappointing that you didn’t feel this was the case for you. We will take your feedback to our team to help improve our team dynamics. We wish you the best with all of your future endeavors
1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Wide variety of technologies make a good resume builder for Jr.'s. Assuming they haven't all quit yet, theres a few good people left. Potential to become a very big company.

Cons

This list can be up to a mile long but for brevity sake I'll just say that the primary reason that 100 people quit this year alone and tanked the glassdoor from a 4.5 to a 2.7 ( and still plummeting) is the new management. The new wave of managers poached from Amazon hired by the new "CTO" are so amazingly terrible at their jobs that anyone who stays longer than a month should earn a Nobel Peace Prize. If it's not that, then it is the politics, nepotism/favoritism, absurd lack of transparency, deceit, slave driving, serial toilet seat pooper (how can they miss?), semi annual reorgs, barely functional tech stack, 24/7 on call with the worst work/life balance, vastly unbalanced positions/pay, mediocre employees getting paid more than some of the smartest people in the room, the empty promises of "culture changes are coming", the list can go on. HR makes blanket changes that affect everyone without thinking about how it actually affects employees, like changing FTO to PTO but not frontloading it based on time taken before. I had -80 PTO hours a month after they implemented the change. Then they enforced raises and promotions to only happen once a year in October, but then gave management and their favorites raises and promotions before then anyways. By the time October actually came around, many were given 0-1%. It took about a week of looking to find a job paying ~40% more. Look forward to being replaced by offshore mediocre developers. A more recent development was that the shares we vested will not be paid out in 2020. I am not getting paid and neither will you. I look forward to seeing the fake response from the "CTO" aka HR with a counterbalanced 5 star review that says "everything's great here 'i am content'." gotta maintain that very impressive 2.7 score. Every place I interviewed at asked me about whats happening at iHerb as they are all getting tons of applicants from iHerb and laughing at its current state. This company is the laughing stock of Irvine in the tech industry.

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iHerb Response
6y
Thank you for reaching out with your feedback. It’s always important for us to hear constructive criticism and we take your concerns very seriously. Rest assured that these will be addressed internally. We wish you the best with all of your future endeavors!
3.0
Jan 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Alright listen up iHerbians and prospective iHerbians.. I know iHerb gets a bad rap and has had its fair share of negative reviews, and some of their points are justified, but they're also as much, if not more, to do with unavoidable business/tech growing pains and inclinations toward negativity/defeatism in the hearts of the disgruntled people that leave these melodramatic reviews. You have to understand that iHerb, like most companies eager to implement a good business idea, prioritized speed to market, which worked out in fast growth and huge success. With that prioritization unfortunately usually comes with negligence in other departments such as code quality, regulated communication protocols, and employee well-being. While these negative after-effects are still felt, the culture is starting to slowly shift in the right direction. Managers across the board are increasingly providing more space to refactor old systems and design out new ones, and they're being less punitive about mistakes and more optimistic and supportive of improvement. Employees are getting more PTO and the ability to work from home is being granted more leniently. Even disregarding the improvements being made, there are many pros to working at iHerb. There are TONS of opportunities here and there's a lot that you can learn, especially if you are a junior. There's also a lot of leadership opportunities and vacancies waiting to be filled. The people here are friendly and approachable; iHerb is pretty good at not hiring jerks with egos. And their snack game is pretty on point.

Cons

There are too many junior developers and too little alpha senior developers. Junior developers are not given the concrete guidance and mentoring needed because there aren't enough lead senior developers who are eager to steer teams, take risks, and proactively change tech culture. Your on call rotation can be brutal depending on which team you're on. Raises and promotions both seem rather stingy here.

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iHerb Response
6y
Thanks for your review! We are definitely looking to hire more experienced developers to lead the junior developers. Goals for 2020 and beyond are also much more planned than before and we're communicating them out as well. Thanks for you faith and concrete feedback. Raises and promotions are also becoming normalized and on a yearly schedule the way a bigger company should do it, and therefore some people may have been unhappy towards that transition but as you said this will be better soon as we repeat the official cycles yearly.
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Glassdoor has 806 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.