iHerb Software Developer reviews

3.5

96% would recommend to a friend

(29 total reviews)

Emun Zabihi

99% approve of CEO

93% positive business outlook

Software Engineer/Developer employees have rated iHerb with 3.5 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Software Engineer/Developer professionals have a good working experience there. iHerb is rated in line with the average (within 1 standard deviation) by Software Engineer/Developer professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

29 reviews
2.0
Apr 21, 2019

Going downhill fast

Recommend
CEO approval
Business Outlook

Pros

- Free wi-fi - Snacks - Elevator

Cons

I should’ve listened to the negative reviews before joining since they’re all accurate. Culture and morale are terrible and people are trying to flee like rats from a sinking ship. Leadership is purely autocratic and push their agenda down your throat with zero regard for timelines or quality of work. The “town hall” the engineering team had recently was a joke and all relevant questions were blatantly deflected. Wake up and smell the coffee, folks! This place is a dead end and look elsewhere for a promising career. If you’re a talented developer, stay away and find a better gig.

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iHerb Response
7y
Your feedback, while direct and tough to receive, is information we can provide to the executive and management teams to identify where and how we can improve communication and how to best do work and partner with our team members. We respectfully disagree with the forecast that iHerb is going "downhill". Indeed, iHerb leadership outlined its two year strategic plan and shared it will all team members across the company, and is continuing to identify ways to simplify communications and maintain internal customer (team member) trust. Thank you for your current service and your contributions to iHerb.
1.0
Apr 10, 2019

Don’t waste your time

Recommend
CEO approval
Business Outlook

Pros

Good learning opportunity. Great snacks.

Cons

Nepotism is big here. They recently let go a whole bunch of people without any reason and the remaining employees are in the dark for whatever the reason was. There have been all sorts of issues with salaries including salary increase. Don’t believe the fake “all is good” reviews.

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iHerb Response
7y
While iHerb certainly promotes transparency and one’s ability to leverage constructive feedback, we would recommend you address these concerns with HR or the Management team. As a company in rapid growth, realignments to the workforce will take place to adjust to the industries momentum. Unfortunately, there is not a perfect solution and iHerb takes a great deal of care and consideration when any roles are eliminated in a restructuring.
1.0
Apr 1, 2019
Recommend
CEO approval
Business Outlook

Pros

- 6 paid holidays vs. the standard 10 so you can spend even more quality time with your colleagues on Xmas Eve and NYE - Company "Social Events" in lieu of All Hands/Townhall meetings because who needs to know about iHerb's future strategy and goals? - Complimentary snacks and beverages (while supplies last) and a “game room” (which you’ll never have time to use) - Inflexible to no WFH policy which means you'll have daily access to super fast broadband internet 24/7

Cons

When I joined iHerb a few years ago, things were a lot peachier than they are now. The company was growing fast and hiring lots of talented developers (and others) to keep pace. It had so much potential to easily become a multi-billion dollar enterprise but unfortunately, for whatever reason things haven't panned out. Fast forward to present day and all things seem to have sputtered out of control. As others already mentioned, last month, almost 30 employees were unceremoniously let go in one day. No head's up, no nothing. There likely will be more shake ups moving forward but most of us know better and are starting to actively look to avoid being swept up in another "re-org." Not fun dealing with this volatile environment. Regarding the management, they're a tight knit bunch that really like to play things close to the vest. There are no standard "all hands/townhall" type of meetings so employees are left in the dark and have no clear picture of long-term company goals. That doesn't surprise me since planning doesn't seem to be management's forte as developers are constantly taking on last minute (and I mean deploying within hours) "urgent" projects with poorly defined business requirements. If you're used to protected sprints, toss that out the window since management dictates all priorities so expect frequent injected features that'll disrupt your coding mojo. Deadlines are not defined by engineering either so expect a lot of late nights and weekend work. Work life balance is non-existent. In summary, please do yourselves a favor and AVOID this company at all costs. They'll sell you on phantom shares, long-term career growth and other shenanigans. Once you're there, you'll be treated like a replaceable cog in their machine. Anyone is dispensable (except that coveted management team) so you're on your own with that. I've taken my own advice and am laying low while also looking like mad to find greener pastures at a better company.

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iHerb Response
7y
Thank you for your thoughtful comments and input about your employment experience with iHerb. In particular, thank you for sharing your perspectives on how you feel that the experience has changed. While we recognize that you've used the "Pros" review section to share your critical viewpoint on iHerb offerings, it's true that the Company offers paid holidays (not all companies do), access to food and drinks (again, not always an offering), and for your location, team members can use a fitness center and an arcade room if they choose to do so. As a current team member, you know that iHerb's President has begun to share monthly communications with team members, because we've heard the feedback about the missing 'town hall' meetings or communications. He's most recently (for April) shared iHerb's 2-year strategic plan and major initiatives for all Company teams. We realize the "why" was missing from team communications, and we're working to re-inject that into the iHerb day-to-day. We value you the work and results you provide to iHerb, and we invite you to discuss your ideas and suggestions for improvements with our local HR team members.
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Glassdoor has 806 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.