Jan 5, 2022
mthree Response
3yHello and thank you for sharing your feedback about your experience with mthree. We appreciate your positive comments regarding the support and interest shown by everyone you've had contact with, as well as the rigorous and pragmatic training that has prepared you for success in the field. We are delighted to hear that you feel confident in your career progression after participating in our program.
We regret any inconvenience or confusion caused by the short notice for the video call interview and the absence of the lecturer. These instances do not align with our standards of communication, and we are committed to improving in this area.
We appreciate your advice to provide advance notice of events, due dates, and absences. We understand that having more information allows you to plan and manage your program requirements effectively. We are actively working on enhancing our communication processes to provide clearer and more comprehensive updates to our trainees. We value your feedback, and we will take it into consideration as we continue to improve the program experience.
Regarding the issue of multiple companies being integrated under Wiley Edge (formerly mthree) we understand that it might be confusing. However, it is common to use third-party companies to conduct background screening checks. Additionally, the client you are placed with will normally conduct their own background checks and unfortunately, this is not a step we are able to bypass.
Thank you for sharing your insights and suggestions. Your feedback is invaluable to us as we strive to provide the best possible experience for our trainees. If you have any further concerns or suggestions, please do not hesitate to reach out to myself.
Nicole Thomaidou
Lead Engagement Manager
nthomaidou@wileyedge.com