nFocus Solutions reviews

Thanks for the feedback. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees so I'm disappointed to hear about some of your experiences. We value and consider all feedback and we'll continue to find ways to improve but I wanted to address a couple of your specific concerns here. First, as the Trax product continues to mature, we continuously look for ways to enhance both the employee and client experience. In this effort we have upgraded all of our existing clients to the latest and greatest version of Trax. We're also supporting our clients with mobile scanning, which is a feature we haven't historically supported. Regarding system performance, I surprised to hear that was your experience while employed with nFocus. I'm proud to say that we maintain a 99% uptime. We recognize that constant access for our clients is critical, and as such, when we do have downtime, we are swift in restoring services, typically within minutes. Finally, our client-facing teams have been going under transformation the past two years. I'm happy to say that our client support, account management, product and software developments teams are now integrated in such a way that feedback flows between to provide our clients faster and more meaningful change. Again, thank you for your ongoing contribution and feedback. We strive to learn from this feedback to determine what we can do differently in the future.