Pros
I'm coming up on my 8th year in the charge capture / medical software industry, and I've never seen such an overwhelmingly happy customer base! pMD is always about meeting and exceeding the expectations of the customer. If you are looking for a company where you can work hard each day to know that you're having a positive impact for physician practices and billing companies, I personally haven't seen another company succeed at this any better. We are growing at an extremely fast pace, and we have our customers to thank for that! With the vast majority of our growth and new business coming from word of mouth from our existing customers, all pMD employees enjoy being able to have the opportunity to get in front of our customers to identify new ways to help them utilize the product and service even better.
The development team is always focused on providing the most intuitive and reliable solutions in the marketplace. As a member of our sales team, that makes my job much easier because I know the software will work seamlessly every time, and that we have our entire team dedicated to maximizing the efficiency of the physicians and supporting staff that use pMD. Our implementations are a team effort and carefully planned to ensure maximum success which helps us maintain an extremely high customer retention rate. I enjoy being able to lead these implementations and provide the follow through from the first introductory call into pMD, to working with each individual physician and staff member through their utilization of pMD, to maintaining a great working partnership for years to come!
The company has a fun, close-knit family feel for our culture, and we all are extremely passionate about continuing to grow the company and make each customer extremely happy!
Cons
pMD is not a one-stop shop for all your medical software needs. We are a specialized company that has focused within a niche market to make sure we provide unparalleled service to our customers and deliver exceptional software within our space. It's not uncommon for our customers to ask us to expand our scope into EHRs and Practice Management. Therefore, we work with you to make sure that we can help with the areas of interest. If not, we will be able to let you know if you are or are not a good fit after a couple exploratory calls.
