simply mac reviews

2.4

26% would recommend to a friend

(319 total reviews)

Steve Bain

36% approve of CEO

19% positive business outlook

simply mac has an employee rating of 2.4 out of 5 stars, based on 319 company reviews on Glassdoor which indicates that most employees have an average working experience there. The simply mac employee rating is 32% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

319 reviews
1.0
Feb 28, 2015
Recommend
CEO approval
Business Outlook

Pros

-Apple Products -Discounts on non Apple product

Cons

-Pay well below industry median (bait and switch). Not commensurate with experience as indicated on job posting. -No autonomy with staffing or store hours management. -No autonomy with personal schedule -Feedback to management is met with resistance and reluctance to support -Constant unnecessary travel - -Constant unnecessary email cheerleading and conference call -Lack of product launch inventory

1.0
May 9, 2018

Store Manager

Recommend
CEO approval
Business Outlook

Pros

Used to be fun and productive but has been over run by red tape and corporate nonsense to the degree it actually inhibits the very business it says it wants to achieve.

Cons

Random pay structures with goals at no account of current markets. People giving you instructions that have no idea how to actually do it or how to do your job. Will hire people externally from the business at a whim. The list goes on and on.

1.0
Jul 24, 2017
Recommend
CEO approval
Business Outlook

Pros

I made some great friends here, friends that I will carry with me through my life (Hamdi Lachaal, Carllisa Green, Michael Steffan who currently work there and nearly everyone who worked in the store previously). I have also made customers who come in super unhappy, very happy. I have changed peoples moods by helping them and finding their needs. I have been gained experience in what its like to be a manager.

Cons

Let's see where do I begin...🤔 🗑Management The management is HORRIBLE! The managers here will choose a fresh face over a good hard experienced worker. They nitpick and switch up their routines, rules, and payouts nearly every year, every visit to your store, and in every conversation. No one in management wants to own up to their mistakes and will do everything to avoid admitting to a mistake, even up changing rules and procedures to mask those mistakes. It really is sickening and super unprofessional. I have even had times when a manager would purposely ignore me (answering a question that I asked them through someone else or plain and outright skipping over my message and addressing all other messages in a group text, the list goes on 🙄). More so, there is extreme favoritism. I don't know if it is a matter or race, gender or even personality, but there is definitely preferential treatment and attention that gets passed on to those who seem to just obey, obey, obey and NOT ask any questions. Often times, i would be ignored for asking a question and then be asked why I don't "do my job". How can I if my questions about it have not been answered?! Oh yeah, you can be written up for something you were never formally taught. 😉Make sure you're careful about that if you plan on working for the company! 💸PayOut The payout is TRASH. You'll be working harder than you should, with over 4 different systems (AT&T, Apple's Repair Site, and others) and you must be great at all of them, but STILL be paid a little more than minimum wage if you're a specialist. AND your pay could be changed year after year. Granted it did seems to be great at first but then you get to the fine print and suddenly it aint all that good. ⚖Meetings and Training There are weekly trainings and, thanks to the current manager of the store, Punishment Meetings. These meetings were introduced when some of the staff hadn't completed their trainings and s/he decided that it would be disciplinarily acceptable to treat the staff like errant children and bring them in on Sunday to have a meeting to prove that having meeting is not necessary. 😬 I could go on and on about the small annoying things that I have witnessed there but I will politely say instead to be wary of this company. Hell, I think this store probably has less than 5 years. But if I'm wrong and it does change for the better, at least now they know how trash they were beforehand. "The trenches...😉" ☞Promotions You can only get promoted, LITERALLY, if someone is fired or quits their job. Yeah,. I meant that.

Viewing 7 - 9 of 319 Reviews

Glassdoor has 323 simply mac reviews submitted anonymously by simply mac employees. Read employee reviews and ratings on Glassdoor to decide if simply mac is right for you.