Check out your Company Bowl for anonymous work chats.
The shared services community showed up and showed out on day one of #SSOWeek. 🙌
Attendees are checking in, grabbing badges, sipping coffee, and getting set for a full week of learning at #SSOWeek ✨ Old friends are catching up and new connections are happening on the spot. 🤝 Thank you to Aaron Veach, MBA, M.M, Trey Robinson, Courtney Jackson, Trish Ferris, Johnnie Moore, Dave Polacheck, Brad DeMent, Todd Ferraro, Chris Dickerman, Dan Bagley, Ryan Snyder, & Larry Hack for leading our sessions! We’ll wrap it all with a drinks reception, the perfect chance to swap takeaways and toast to day one. 🍸
🕞 The countdown is on for SSOW Autumn in Amsterdam - Oct. 21–23. This year’s agenda isn’t just packed, it’s rewriting the playbook for #GBS and Shared Services with bold new formats and the conversations that will shape the future. 🔥 Highlights we can’t wait for: ✔️ Agentic AI Showcase ✔️ CXO Priorities Stage ✔️ GBS Reinvention Programme ✔️ Peer Insights Stage Whether you’re scaling #AI, redefining service design, or proving end-to-end #value, this is the place to #benchmark, connect, and #lead with impact. Agenda Guide 👉 https://lnkd.in/eQba6CtY
Too often, teams rely on volume and speed, but those don’t always reflect quality or impact. In her latest #HRRealTalk blog, Amy Wang, PMP, SHRM-SCP breaks down 5 meaningful metrics that highlight clarity, trust, and service value - even without a formal ticketing system.
Egypt’s shared-services rise is real and measurable. Here’s what the data says (and why it matters): 🔹Scale: 68 centres in Cairo (largest single-city hub in the region) and 73 across Egypt - for context: Dubai 58, Riyadh 47; UAE 78, KSA 75. 🔹How work is organized: The Middle East counts 347 centres, and most are in-house (261) rather than pure BPO (86) - companies want tighter control and broader scope. 🔹People: About 738,000 grads a year and real language depth (English, French, German, Arabic) let one hub serve Europe and MENA without splitting teams. 🔹Execution basics: Budget for currency swings, index salaries to inflation, and make automation + analytics a year-one decision, not a “phase two.” Bottom line: Cairo pairs cost efficiency with multilingual coverage and a clear path from lift-and-shift to data-driven value. Read the full analysis ➜ https://shorturl.at/VpRTz
Mark your calendar! 📅 Join us on 17 September at 14:00 EEST for the webinar “Middle East Shared Services Outlook: Trends, Benchmarks & Strategies for 2025.” Gain exclusive insights on: ✅ Strategic location advantages across the Middle East ✅ Where to find digital talent & automation expertise ✅ How the GBS scope is evolving for 2025 & beyond Don’t miss the chance to get ahead with data-driven insights and expert commentary. 🎟Secure your spot today: https://bit.ly/4owH8rI
Agentic AI is moving fast — are you keeping up? From single agents to multi-agent ecosystems, the shift is happening now. On Wednesday, September 24, 2025 (12:45–6:00 PM ET), join us for the Virtual Agentic AI Exchange — the half-day, virtual event where AI, tech, IT, innovation, and data leaders come together to: ✅ Benchmark AI maturity with your peers ✅ Learn from real-world deployments (beyond the hype) ✅ Get actionable strategies for governance, ROI, and scaling MAS Hear from an incredible speaker lineup: Katya Hall – Segment CIO, McKesson Dr. Melvin Greer – Chief Data Scientist & Intel Fellow, Intel Corporation Hani Batla – CIO/CTO, Adorama Saritha Ivaturi – Founder/President, Code For Good Ash Dhupar – Chief Data & Analytics Officer, Analog Devices Shakeel Hye – Director of Data Engineering, TracFone Wireless, Inc. Ken Hubbell – AI Technology Expert & CEO/Co-Founder, The Pragmatic Futurist The Schedule: 🔹Opening panel on lessons from deploying AI agents & MAS 🔹Fireside chats on governance, human-AI collaboration, and successful use cases 🔹Case studies on AI-first architecture, LLMs vs. SLMs & AI for good in nonprofits 🔹Interactive roundtables with small-group, practitioner-led discussions 📅 Date: Wednesday, September 24, 2025 🕑 Time: 12:45–6:00 PM ET 💻 Location: Virtual Register now and secure your seat: https://lnkd.in/g8rY3-3D
We’ve had a great start to hashtag#WorkX. Yesterday was full of thoughtful conversations, fresh ideas, and meaningful connections that set the tone for what’s ahead. Here’s what went down: 🎤 Main Stage moments challenged us to redefine the purpose of the office—with bold insights from Bennett Baldwin, Alejandro Rivero, MCR, James Duenas, Alexandra Selezneva, John Pittman, and Ebbie Wisecarver on how to build spaces that serve performance and purpose.
Excited to launch the Industry 4.0: The Next Frontier of Smart Manufacturing publication, sharing insights on how supply chain leaders are leveraging artificial intelligence, the Industrial Internet of Things (IIoT), advanced robotics, and cloud-edge computing to revolutionize the factory floor. Key Topics Include: The Publication dives deep into: ✅ How MES systems enable agility and foresight ✅ The growing impact of robotics and autonomous systems ✅ IIoT and cloud-edge computing transforming factory operations ✅ Building a future-ready workforce through upskilling ✅ Designing predictive, real-time, and resilient supply chains Thank you to our contributors: Jeff Winter, John Dyck, Henrik von Scheel, David R. Brousell, Tom Rozema, Kristi Montgomery, Lisa Anderson, Chris Caldwell, Meaghan Ziemba, Claire Fallon, Sainath H., Tom Davenport, Lora Cecere, and Chrissy Klocker for sharing their insights, and our partners: JR Automation, Donaldson, Yaskawa Motoman
Peak 2025 is already breaking the rules. Are you ready? This year’s peak shipping season is shaping up to be unlike anything we’ve seen. Consumer behavior, carrier strategy, and cost pressures are shifting fast, and the playbook is changing. We’ve just launched our on-demand webinar: “Peak 2025 Is Breaking the Rules — What You Need to Know Before It Hits” In under 30 minutes, you'll hear from Lori Boyer from EasyPost on learn: - What’s driving the disruption - Trends to watch as peak approaches - Actionable strategies to stay competitive Watch now On-Demand: https://lnkd.in/g6KM8YEN
