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📈 Service Businesses Win With Data Network Effects — But Most Haven’t Realized It Yet In the course of my work with the Intelligent Enterprise Leaders Alliance, I write a lot about network effects in product-based businesses (more users = more value). But what about service-driven enterprises? The most intelligent service organizations are quietly building #datagraphs — interconnected, dynamic models of how people, processes, knowledge, and outcomes relate. Those that do are creating robust #DataNetworkEffects that unlock powerful compounding returns.
🚀 We’re live! Introducing our brand-new website, your go-to destination for industry insights, market intelligence, and cutting-edge digital resources, focusing on everything from HR to supply chain to data analytics and AI. Whether you're looking to stay ahead of trends, access exclusive publications, or connect with a forward-thinking community, we've built this platform for you. Become a member today to unlock free premium content: https://lnkd.in/ey2RZ7hf
Future-ready workplaces aren’t built on guesswork. They're built on strategy, collaboration, and smart design. At #WorkX (Aug 13–15 | Boston), we're bringing together the leaders shaping the next era of space and experience—from #workplace and #facilities to #CRE. 🔥 Just dropped: the new Event Guide https://lnkd.in/eXpyyDah Take a peek at the sessions and speakers driving the real conversations around: 🔹 Right-sizing your footprint (without hurting experience) 🔹 Rethinking the employee journey 🔹 Making smarter design decisions with better data 📍New this year: Bring your teammate We’ve got you covered with an exclusive Buy 2, Get 1 Free for group attendees. It’s available by request only, so just drop a comment saying “Interested” or message Jarrett Eisenberg directly and we’ll take care of the rest. Act fast before this deal is gone! 👉 https://lnkd.in/eXpyyDah
Generative AI in Business! Join host Dr. Marlene Wolfgruber, Product Marketing Lead at ABBYY, Enterprise Transformation and automation Strategist Bernhard Hecker, and Cybersecurity and AI Governance Expert Alexander Hanff (LLM, CIPPE, CIPT) as they unpack key lessons from past pilot projects. Watch the Webinar Now: https://lnkd.in/gsAASvyP Key takeaways include: ✅ Understanding why many early GenAI projects have failed—and how to navigate these challenges effectively. ✅ Deploying AI with a focus on governance, explainability, and sustainability. ✅ The benefits of smaller, domain-specific models compared to large language models (LLMs) for enterprise use. ✅ A practical overview of "The AI Stack That Actually Delivers," featuring a five-step framework to cut through the hype.
Another session, another Keynote! 🎤 This time Rod Lindsay, President, Nokia Business Services, Nokia. 📞 Nokia is a standout example of reinvention - continually evolving from market leader to bold innovator, with a story defined by resilience, forward-thinking, and purposeful #transformation. Rod's Keynote Session explored: ✨ How Nokia reimagined its business and #GBS strategy 🌍 The evolving role of GBS & #SSO in today’s market dynamics 🧠 Why new technologies demand new mindsets (and skillsets) "We’re focused on creating value through 4 levers as the transformation engine for our customers: 1) Customer Focus & Performance to enhance credibility, 2) Scaling & #DigitalInnovation to improve productivity and predictability, 3) Branding & Talent to uplift reputation and foster attractiveness and 4) Experience to stimulate appetite for more services." - Rod Lindsay, President, Nokia Business Services, Nokia.
🎙 I've got news 📰 . Guess who's back at SSON? ✋ 🙋♀️ Super excited to officially announce my new role, as Managing Director, NY and Head of Americas Events. 🎉🎉 🎉 I've been living and breathing the #sharedservices and #gbs industry for 11 years now. Guess I can't quit it. Can't wait to dig in, plan some amazing new and old events, and build up this incredible team from the inside out. #SSONStrong Keep an eye on your inboxes. You'll be hearing from me 😎 .
📢 The science is clear: Burnout isn’t just stress—it’s a physiological crisis. Alexis Yamokoski, Ph.D., Chief Humanologist at Five to Flow, breaks down the neuroscience of burnout and how digital overload is reshaping the modern workplace. 🧠 In this on-demand webinar: ✅ The cognitive impact of constant task-switching ✅ How workplace design affects attention and recovery ✅ Practical strategies to boost resilience and performance 💡 Discover how science-backed strategies can transform your team’s well-being. Watch now! https://lnkd.in/gHJfsdSx
At #WorkX, we're exploring how organizations can shift from mandates to magnets when it comes to Return-to-Office strategies. Our latest editorial, “Make the Office a Magnet, Not a Mandate,” dives into how leading companies are transforming office space into a place people want to be. 🔗 Read the full article: https://lnkd.in/eiPVhC2Z What you’ll find inside: ✅ Real-world insights from hashtag#WorkX speakers like Alexandra Selezneva (Coca-Cola) & Kenneth Carney (Dotdash Meredith) ✅ Hybrid vs. full-time office strategies backed by the latest data ✅ How “destination offices” and hospitality-inspired design are taking over ✅ The role of AI, flexibility, and analytics in shaping tomorrow’s workplaces This goes beyond RTO. It’s about building purpose-driven spaces that attract, not require. Excited to bring this conversation to life at WorkX Boston in August!
🔥 Speaker Spotlight: Brandon Gaines, Chairman of Higher Ed SSOW 🔥 Brandon Gaines is bringing his visionary leadership to the forefront as this year’s Higher Education #SSOWeek Chairman. As Executive Director for Strategic Initiatives at Princeton University, Brandon leads strategic planning and drives service excellence across the institution. Previously, he led Princeton’s Financial Support Services, where he oversaw key functions including the Financial Shared Services, Financial Service Center, and Student Financials. His career is defined by a focus on transformation, operational strength, and cross-functional collaboration. 🎓 Fun fact: Brandon holds two degrees in voice performance - and he brings that same clarity and resonance to #HigherEd leadership. 👥 Get to know Brandon and the full lineup of Higher Ed changemakers: https://bit.ly/41uhJFF
June is right around the corner (can you believe it?!) and that means our hashtag#IAWeek event is coming fast. Our Big Idea keynote is locked in - and she's going to spark some necessary conversations. Automation at scale is not the only necessary conversation and our keynote is going to tackle what it means to build trust, navigate bias and accountability, and shape AI strategies that are both powerful and principled. We’ll reveal our keynote speaker next week 🙈. Until then checkout our agenda and get signed up to be a part of these necessary conversations. 📍 June 10–12 | Dallas, TX 🔗 Intelligent Automation Week Event Guide: https://bit.ly/4aFdlqs
