Check out your Company Bowl for anonymous work chats.
Meet Easton Shariett, Director of Division Visual Merchandising, who shares on leadership, collaboration, and the impact of visual storytelling—making a difference through memorable in-store experiences for our customers. What is your role and responsibilities at Macy’s? - I lead by strong partnerships across stores, merchant teams and visual leaders. My goal is to inspire customers with compelling visual storytelling aligned with the Macy’s brand. What has been your proudest work accomplishment? - I’m proud to help my colleagues and peers grow. Last year, we reintroduced the Visual Manager People Leader role in our stores and I partnered with HR and Store Leadership to onboard, train and empower these new leaders. Seeing them thrive and bring fresh energy to our stores has been incredibly rewarding. How do you and your team help deliver genuine hospitality to our customers? - Genuine hospitality and customer experience are the foundation of what we do. Excellence: Neat and Clean is key—details matter from smartly layered mannequin looks to creating an inviting and inspiring space. Anticipation: it’s staying one step ahead of each season and knowing how customers want to shop. When you're not working, how do you spend your time? - I find joy in creativity and exploring—whether visiting new art exhibits or diving into a DIY project, I love experiences to recharge my spirit and spark new ideas to bring to work. At home, I’m a proud partner, dog dad and aspiring beach bum.
Meet Adam Schmitt, Director of Product Management at Macy’s! He oversees the Customer Care Modernization Product Domain, leading a team that leverages technology to enhance our call center (MCCS) colleagues experience and customers they assist. His team analyze and research in evolving technologies to identify and implement best solutions delivered across Macy's and Bloomingdale's. Read about Adam below! What has been your proudest work accomplishment? - I'd say moving the MCCS contact center from an antiquated, siloed tech stack to a consolidated, modern cloud foundation. Simply put, we upgraded the frame of our house from sticks and glue to steel and advanced space-age polymers! How do you and your team help deliver genuine hospitality to our customers? - We focus on two key areas: EXCELLENCE: We’re driving core experience KPIs at the call center. We target a metric and improve it with various products we develop and deploy. UNDERSTANDING: Big part of our work is understanding the problem statements and needs of our business partners at the contact center. To drive customer experience, we must understand the ever-evolving needs of modern customers. When you're not working, how do you spend your time? - I travel and hike in exotic locations eating amazing local cuisine, but I’m in major dad-mode right now. Dance competitions, basketball games, rocking it at the pool or amusement park with my little one. It’s full blown #dadlife and I wouldn’t trade it for anything.
We’re thrilled to welcome our latest cohort of interns this summer at Macy’s! They’re already being immersed in hands‑on projects, real-world learning and career-guiding mentorship—all while building meaningful connections. Tune in to hear them share what they’re most excited about and what they’re eager to explore further.
Get to know Daneka John, Senior Manager of Client and Customer Experience at Macy's! Daneka is a passionate advocate for our customers. She analyzes customer experiences to uncover key trends and insights to develop strategies to elevate both the shopping experience and build strong customer connections. Her dedication to understand our customers' needs and deliver genuine hospitality shines in all she does. Read more about Daneka below! What has been your proudest work accomplishment? - My proudest accomplishment has been driving year over year growth. It's incredibly rewarding to know my team's work help stores deliver strong customer experiences and exceed expectations. The upward trend is not just a metric; it reflects the impact we're making on the customer journey. How do you and your team deliver genuine hospitality to our customers? - We put the customer at the center of everything. We listen to their feedback, behaviors, and trends to identify what matters most. From there, we design strategies and tools that empower our stores and colleagues to anticipate customers’ needs when they shop with us. When you're not working, how do you spend your time? - I love spending time with family and friends. I'm passionate about travel, trying new restaurants, and immersing myself in music. Attending concerts by my favorite musicians is one of my favorite hobbies, I've been known to fly to other states to catch a show. I value experiences that bring joy, connection, and fun.
We teamed up with Trust for Public Land to bring new life to a community schoolyard in NYC. Our colleagues joined forces to plant flowers, clean up garden beds and spread mulch—creating a more beautiful and inspiring place for students and neighbors alike. Through Mission Every One and our partnership with Trust for Public Land, we’re proud to support greener, healthier communities across the country. #EarthDay 🌍🌱
Meet Lauren Fairbanks, a Store Manager who brings the magic to Macy's Mall of Georgia! With more than 13 years at Macy's, Lauren leads with purpose and passion. She's deeply committed to her team's growth, empowering them to achieve their goals and celebrate every success. By fostering a customer-first approach, Lauren delivers unforgettable experiences for both colleagues and customers every day. Read more below. What has been your proudest work accomplishment? - I’m proud of so many things I accomplished in my time with Macy’s. One thing I am most proud of is being with a company that values growth and development. I began my career over 13 years ago as an hourly sales colleague and have been able to grow and learn new skillsets along the way. I’m also appreciative of the relationships I have made and developed into life-long friendships. Tell us something exciting you're working on with your team. - We are laser focused on keeping what the customers want at the forefront of our decisions. This year, we are working diligently to bring our new hospitality culture to life through an elevated store environment, new brands, fun events and most importantly – great colleague and customer experiences! When you're not working, how do you spend your time? - I love spending time with my husband, family, friends, and two fur kids! I’m passionate about travel with a goal to see a new country every year. My most recent travel highlight was getting married in Spain last year!
We're proud to celebrate our third consecutive Handshake Early Talent Award, recognizing Macy's as a top employer for Gen Z in 2025! 🎉 This award spotlights the best places for Gen Z to start and grow their careers. We're honored to be among a select few in our industry, chosen from nearly one million employers using Handshake. At Macy’s, we believe in meeting this generation of talent where they are—from forging campus connections to innovating new ways to support early talent. Congratulations to all the teams involved and to the interns who are launching their careers with us.
Macy's Technology colleagues recently came together to celebrate Black History Month with a memorable experience! In partnership with our Embrace Colleague Resource Group, they toured the APEX Museum and explored historical sites of Auburn Avenue and Atlanta’s historically Black colleges and universities to learn about and honor the rich legacy of Black history. A huge thank you to everyone who participated! Let's continue to uplift and honor these stories every day.
Meet Jacqueline Rice, Division Director of Asset Protection at Macy's. She supports and drives Asset Protection strategies, mentors AP Leaders and collaborates with our store teams, partners, and local enforcement agencies to align and drive profitable sales. Read more about Jacqueline below. - What is your role, and what are your day-to-day responsibilities at Macy's, Inc.? As a Division Director of Asset Protection, my role is to support and drive the Asset Protection strategies. I typically spend most of my time mentoring and developing AP Leaders and helping them drive their execution of shortage reduction strategies. - Tell us something exciting you're working on. I'm excited about two things. First, I'm focused on developing AP talent within the organization. Second, I'm thrilled to be a co-founder of the Women in Asset Protection (AP) Colleague Resource Group (CRG). This CRG was created with a vision of helping colleagues find growth and support through Diversity, Equity and Inclusion. We inspire everyone to be heard and seen as equals through mentorship and experience while empowering community and belonging. - What has been your proudest work accomplishment? I have had the privilege to work with amazing people across the organization, and nothing inspires me more than to watch others achieve their accomplishments. Watching people grow in the organization where I had an impact in their professional development brings me the most joy.
We’re honored to be recognized by the National Business Inclusion Consortium as a 2024 NBIC Top 50 Best-of-the-Best Corporation for Inclusion in recognition of our continued work towards significant change and impact. The Best-of-the-Best award is highly competitive and is only granted to corporations that the NBIC views as consistently striving to strengthen and celebrate diversity. This is the fourth consecutive year that Macy’s, Inc. has received this prestigious designation. #DiversityChampion #SupplierDiversity
