Check out your Company Bowl for anonymous work chats.
"No amount of marketing dollars can save a brand with a bad customer experience…" http://glassdoor.com/slink.htm?key=vQs8o
Creating The Perfect Storm Of Bad Customer Experience - B&T
Hear from our own Mike Kourey on how CFOs should look beyond the books and use CX data to help determine how their business is going to perform in future. http://glassdoor.com/slink.htm?key=vQsvO
Video: Medallia CFO on the value of customer experience data - Financial Director
Check out what inspired our new office in San Mateo! We'r pretty in love with it.
Global Influence Mixes With Local Expertise at Medallia's Silicon Valley Office By M Moser
“Listening to this feedback has helped us provide a differentiated and unique experience across each of our hotels, and evolve our approach based on changing guest expectations.” Ron Pohl, Senior Vice President & Chief Operations Officer for Best Western Hotels & Resorts.
Driving Loyalty with Listening: How Best Western's Tech Investments are Redefining Customer Engagement
"64 percent in this age group rate themselves as more loyal to a brand than their parents’ generation."
3 Ways to Build Millennial Brand Advocates
Here are Forbes' 15 companies to watch in 2018.
15 Technology Companies To Watch In 2018
"Organizations that gather actionable data, take immediate action on it, and make changes based feedback, will deliver better experiences resulting in both happier citizens and employees."
"This is an exciting development for us which will help us better understand the customer experience and shape our strategy to ensure we continue to deliver a first class service for all our customers." Tulsi Naidu, CEO, Zurich UK http://glassdoor.com/slink.htm?key=vQLxK
Zurich rolls out Medallia Experience Cloud to enhance customer experience
Amy Pressman interviewed at Web Summit: http://glassdoor.com/slink.htm?key=vQLGF
Amy Pressman: 'The really disruptive companies are ingesting a tonne of data from customers'
Two benefits in one. See how with Medallia for Digital: http://glassdoor.com/slink.htm?key=vQuku
The Five Elements of a Winning Digital CX Strategy - Medallia