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Our CEO, Nick Read, talked to The Grocer about his mission to make Post Office commercially viable. Nick discussed his first year in charge, simplifying our proposition for future Post Offices and the increasingly important role we have when it comes to providing cash and banking services.
We are delighted to announce that our Head of Customer Experience, James Scutt, has been awarded Customer Experience Leader of the Year 2020 from industry thought-leaders, Mycustomer.com. Amongst a remarkably high calibre of entrant, James stood out as an example of a customer experience professional who had been able to elicit change in a complex organisation and sector – demonstrating outstanding “creativity, dedication and real results” in the process.
Celebrating diversity and driving inclusivity is at the heart of everything we do. This week we’re focusing on the "T" in LGBT.
We asked colleagues from 'Be You' - our disability, mental health and wellbeing network group, what International Day of People with Disabilities means to them.
We are delighted to share that we have been awarded gold in the Defence Employer Recognition Scheme. The scheme encourages employers to support defence and inspire others to do the same. It encompasses bronze, silver and gold awards for organisations that pledge, demonstrate or advocate support for the armed forces community, and align their values with the Armed Forces Covenant. Despite the impacts of Covid-19, Post Office was up against 160 other organisations. Garry Hooton, Audit Manager and Vice Chair of the Post Office Armed Forces Network, alongside Chair Oli Sutherland, said: “This is a great achievement for the business and is testament to some excellent cross-team collaboration, clearly demonstrating what can be achieved in a relatively short period of time. Our next steps are to engage with all Post Office Veteran, Reservist and Cadet Force Adult Volunteer communities, and continue to develop links with other organisations. This will help us to provide the best support to colleagues and demonstrate the value that service experience can bring to our business.”
We’re really pleased to have been assessed and named as a Disability Confident Employer by the Disability Confident scheme! The scheme aims to help employers make the most of the opportunities provided by employing people with disabilities. And we’re working closely with them to make sure everyone at Post Office has the support they deserve. To find out more about the Disability Confident Scheme , please visit http://glassdoor.com/slink.htm?key=vQt9Q
