What they tell you in training isn't practiced. As a new employee, they tell you you'll be provided with maps and turn-by-turns for routes. That's not true. Not one location was able to provide any maps. In a few cases, other regular carriers would generously provide me with a self-drawn map of the route.
You're told to not use your own phone for directions, etc. When asking a route question, a supervisor/manager will say, "you have a phone, right?" That's the extent of their help. There's NO training for Amazon Sunday package delivery (carrying a delivering around 100 packages every Sunday). Management is supposed to supply associates with turn-by-turns. The do do this regularly, but many times the program (1) doesn't work, or (2) has incorrect directions. When these are brought to managements attention (they're supposed to fix it in the system for future deliveries), nothing is done. Even when there's a known issue of getting wrong directions for a specific area (apartment complexes, etc.), nobody gives you a heads up or fixes the program. I don't know if there's a benefit to another carrier for slowing you down, but many who already know about these issues don't bother to inform someone who is new to the area. I go out of my way to talk with those newer carriers going to those locations. It can cut 30 to 45 mins off of someone's day.
Training tells you to reach out to your managers for assistance. You're better off going to a TRUSTED co-worker. Managers can and do belittle those who ask questions. In the post office, apparently there are dumb questions.
Training tells you managers are there for support. This is another untruth. Managers are there to ride you and ALWAYS make you feel as if you're never fast enough, good enough, accurate enough.
I'm sure if training was aware, they'd attempt to rectify the discrepancies. However, there's a great deal of fear involved in going to anyone when you have an issue.