ASDA Customer Service Assistant interview questions
based on 22 ratings - Updated Mar 28, 2025
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ASDA interviews FAQs
Customer Service Assistant applicants have rated the interview process at ASDA with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Assistant roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ASDA overall takes an average of 13 days.
Common stages of the interview process at ASDA as a Customer Service Assistant according to 1 Glassdoor interviews include:
One on one interview: 100%
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I applied online. I interviewed at ASDA in Aug 2014
Interview
invited to a 'magic' day involving speaking to person seated next to you , finding out some key things about them, and then introducing them to everyone else in the room. Divided into teams ( I noted the older people were put in one team..felt they had a;ready made decisions) then asked to make an item out of balloons to sell to other team. After this shown round store and a brief 3 mins interview.
Interview questions [1]
Question 1
What was the most enjoyable part of the day? Give an example of your personal experience of offering customer service...Unfair if you a re using transferable skills and can't relate as such. i.e in a supermarket environment.
I applied online. The process took 4 weeks. I interviewed at ASDA (Aberdeen, Scotland) in Oct 2012
Interview
The interview process consists of two stages. The first stage is a group interview which happens in the evening. The store cafe is closed at that time so you are asked to wait there until everyone arrives. I am not sure but there is a high chance that you are being observed from that point. The group interview is very informal, you will work in pairs or groups of three. The main tasks were to introduce you partner and to try to sell a mystery item. At the end of the interview, you fill out an availability questionnaire and state a first and second preference for department.
If successful at the group stage, you will receive a call inviting you to an individual interview with the department manager of either your first or second choice department. The interview questions are very standard then the manager will take you to the shop floor to give you a feel of what the job would be like including trying to find three items on the shop floor. At the end of the interview, they may offer you a job on the spot or you may receive a call a couple of days later to offer the job.
Interview questions [1]
Question 1
The most unexpected question I received was at the group interview stage asking if you were a chocolate bar, which would you be.