Candidates applying for Customer Care Representative roles take an average of 90 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Customer Care Representative according to 2 Glassdoor interviews include:
Drug test: 20%
Group panel interview: 20%
Skills test: 20%
Other: 20%
Presentation: 20%
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I applied online. The process took 3 months. I interviewed at American Airlines (San Antonio, TX) in Apr 2021
Interview
they went over the job description and then separated us into groups. we then did a group interview where they asked us four questions. They lent left the room to make a decision and came back and called the other 4 in my group out. I thought I was going to be told i did not get the job but i was the only one who did.
Interview questions [1]
Question 1
I cant remember exact questions but they were questions that i answered about my last job.
!5 minutes..with 5 other applicants.. 2 managers doing the interview with a series of 5 questions. They asked everyone the same questions and had you answer in from of the the other applicants
Interview questions [1]
Question 1
basic customer service questions and how you would handle different work scenarios.