Case Administrator II applicants have rated the interview process at American Arbitration Association with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Case Administrator II roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Arbitration Association overall takes an average of 32 days.
Common stages of the interview process at American Arbitration Association as a Case Administrator II according to 2 Glassdoor interviews include:
One on one interview: 29%
IQ intelligence test: 14%
Presentation: 14%
Personality test: 14%
Background check: 14%
Drug test: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at American Arbitration Association in May 2025
Interview
From submitting the application on their website to receiving a call from HR with an offer, it took about two weeks.
Once you complete the application, you might get an email that invites you to take a cognitive and comprehension type of test. One test was about vocabulary and definitions, another was a test where you are given sentences where keys words are missing and you must determine the correct words of the sentence, and last test was a visual geometry type of test. You see a blocky shape and you must pick the option of the shape but looking from a different angle.
Once that’s over, you may get invited to an interview. My interview was with a director and a manager. The questions are straightforward and typical. They will tailor a few questions based off your experience and how that can help you if given the position. Interview lasted less than 20 minutes but can easily be a 30 minute interview for others. They are very friendly and kind when they conduct the interview.
After that, you do a quick background screening. If it’s cleared, you will get offered a deep dive background check and five references that must participate by submitting a response via link.
After everything clears, they’ll send an offer via email and a phone call
Interview questions [1]
Question 1
How do you handle stress in the workplace?
Tell me about a time you accepted someone offering constructive criticism?
Tell me about a time where you have had disagreement with a colleague and how you handle conflict?
I applied online. I interviewed at American Arbitration Association (Atlanta, GA) in Feb 2021
Interview
Due to COVID- Zoom interviews
1st round with two direct managers
2nd round with supervisor
Overall took around 2 weeks before decision made, very communicative and quick. Mainly went over resume details, job details, and how well job can be handled remotely (again, due to COVID)
Interview questions [1]
Question 1
Direct experience? If so, explain job duties/daily tasks. What is your working style? ie as a team or individually
What helps you work best? What kind of support you need to be efficient?