American Family Insurance Customer Care Center Associate Representative interview questions

The interview process took about 2 weeks. I received a phone call from a recruiter and was asked basic personality questions. The recruiter then set up an in person interview. Upon arriving for the interview, I was told that I'd interview with one person. However, it ended up being a group setting. The interview was not too bad and the questions were moderate. It took two weeks for them to tell me I did not get the job.

Very simply and easy. I interviewed with 2 managers who asked me several customer service related questions. I was able to explain my previous experience and explain how I handle challenges and adversity in a customer call center enviroment.