I applied online. The process took 2 weeks. I interviewed at American Family Insurance (Saint Louis, MO) in Aug 2016
Interview
The interview process took about 2 weeks. I received a phone call from a recruiter and was asked basic personality questions. The recruiter then set up an in person interview. Upon arriving for the interview, I was told that I'd interview with one person. However, it ended up being a group setting.
The interview was not too bad and the questions were moderate. It took two weeks for them to tell me I did not get the job.
Interview questions [1]
Question 1
Tell us about a time where you took charge of a difficult situation.
I applied through a recruiter. The process took 4 weeks. I interviewed at American Family Insurance
Interview
Recruiter scheduled in person with 2 managers. Typical star based questions. Thought it went well but apparently they value experience over a college degree so I wouldn't waste your time unless you have specific customer service experience via chat or call center
Interview questions [1]
Question 1
Describe a time when you had to adhere to a strict deadline at work
I applied in-person. The process took 2 weeks. I interviewed at American Family Insurance
Interview
Very simply and easy. I interviewed with 2 managers who asked me several customer service related questions. I was able to explain my previous experience and explain how I handle challenges and adversity in a customer call center enviroment.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with an angry customer.
Customer Care Center Associate Representative applicants have rated the interview process at American Family Insurance with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Center Associate Representative roles take an average of 16 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at American Family Insurance overall takes an average of 24 days.
Common stages of the interview process at American Family Insurance as a Customer Care Center Associate Representative according to 5 Glassdoor interviews include:
Phone interview: 30%
Group panel interview: 20%
Background check: 20%
Skills test: 10%
Personality test: 10%
Presentation: 10%
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