Sr. Customer Success Manager applicants have rated the interview process at Beyond with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 54.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Sr. Customer Success Manager roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Beyond overall takes an average of 21 days.
Common stages of the interview process at Beyond as a Sr. Customer Success Manager according to 2 Glassdoor interviews include:
Presentation: 25%
Group panel interview: 25%
Phone interview: 25%
One on one interview: 25%
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One of the strangest screening calls I’ve had. Despite the invitation explicitly stating it would dive deeper into my experience, there were no questions about my background or skills—just a quick overview of the role and a goodbye. With the same job being reposted multiple times and hundreds of applicants for a sole Beyond team member in Australia, it feels less like a genuine hiring process and more like fishing around. Whether it’s a phantom role or not, this approach is unprofessional and shows little respect for candidates’ time. This very same behaviour has also been noted by other reviewers below.
Interview questions [1]
Question 1
What's motivating your interest in a new position?
Thank you for taking the time to share your experience! We’re sorry to hear the screening call felt rushed and didn’t provide the depth you expected. Candidate time is valuable, and we recognize it can be frustrating when the process doesn’t meet expectations.
I can assure you, we are actively hiring for this role in Australia and it is not fishing around but your feedback helps us improve how we approach these first conversations, and we’ll continue working to make the process more consistent and respectful for every applicant!
- Brooke Williams, Lead Recruiter
Definitely one of the more unusual recruiter screens I’ve had. The recruiter handling this position gave a brief overview of the company and role, then asked if I had any questions, which I did. We chatted about those for about 10–15 minutes, and... that was it. No questions about my experience, skills, background, or current role. None.
Not even the classic “walk me through your resume.” Just a polite wrap-up and goodbye.
It left me wondering, how exactly are they assessing candidates? Gut instinct? Horoscope compatibility? Some internal vibe check metric I’m not aware of?
I’m all for a conversational interview, but skipping the part where you actually assess experience and skill-fit is a choice.
If you're looking for a process that makes you feel thoroughly assessed, this probably isn't it.
Thank you so much for taking the time to leave feedback on your process with us! We apologize for the confusion around the purpose of an initial call for those who don't directly apply to a role versus a true Recruiter interview for those who are direct applicants and will be more mindful in setting proper expectations ahead of time. We wish you all the best!
-Elise Peterson, Director of Talent
I applied online. The process took 2 weeks. I interviewed at Beyond (Chicago, IL) in Dec 2020
Interview
Very streamlined process with prompt and courteous communication. I appreciated the respect for my time and how quick the team moved. Very up front with expectations and forthcoming when asked questions. The final interview consisted of a few individual calls and a panel interview where I presented a mock assignment. Overall a fair interview process that assessed my qualifications without jumping through too many hoops.