Customer Service Representative (CSR) applicants have rated the interview process at CDK Global with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 56.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 3 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at CDK Global overall takes an average of 26 days.
Common stages of the interview process at CDK Global as a Customer Service Representative (CSR) according to 8 Glassdoor interviews include:
Phone interview: 25%
Presentation: 15%
One on one interview: 15%
Group panel interview: 10%
IQ intelligence test: 10%
Background check: 10%
Drug test: 10%
Skills test: 5%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at CDK Global (Valdosta, GA) in Mar 2017
Interview
The process included a typing test, an assessment of your comprehension of verbal information obtained from a phone call. Testing for your ability to retain important information from a customer. There is also the classic interview with questions from the hiring manager.
Interview questions [1]
Question 1
Why are you a good candidate for this position?
Why should I hire you?
What do you hope to achieve while working here?
One interview with the manager of the customer service department and one supervisor that didn't end up being my supervisor. Mostly temperament questions focused around customer service. This is a very strict and rigid call center environment but that wasn't clearly discussed in the interview. Overall communication through the entire interview and onboarding process left a lot to be desired. During onboarding you will need to get what is called a Level 2 background check requiring you to get your fingerprints taken and submitted to law enforcement.
Interview questions [1]
Question 1
What experience do you have with call center metrics?
two rounds
- phone screen- thirty minutes with an HR screener. I think they were just looking to see if there was in fact a personality fit or not.
- in person with three different managers, one whos team you would eventually be assigned to work with.
I applied through a recruiter. The process took 2 days. I interviewed at CDK Global (Atlanta, GA) in Sep 2022
Interview
The recruiter for this company is a JOKE. I can’t mention my exact details because I’m still applying to this company and my story is so weird, it would pin it on me immediately. The recruiter SUCKS, but the Manager I interviewed with was an absolute nice person and great manager. I’ll be happy to mention names if CDK calls me and wants to know. This process was an absolute joke.
Interview questions [1]
Question 1
Tell me about a time when a team member didn’t listen to you.