Customer Success Manager applicants have rated the interview process at CDK Global with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 56.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 30 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at CDK Global overall takes an average of 26 days.
Common stages of the interview process at CDK Global as a Customer Success Manager according to 3 Glassdoor interviews include:
Phone interview: 50%
Drug test: 25%
One on one interview: 25%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 weeks. I interviewed at CDK Global (Hoffman Estates, IL) in Sep 2024
Interview
The initial process was the HR recruiter screening, she was very informative and friendly. The recruiter communicated through the interview process which included the timeline. The process from applying online and scheduling the interviews took a process of 30 days. The feedback after the interview took two weeks.
Interview questions [1]
Question 1
How do you prioritize your tasks when you have multiple deadlines? Why do you enjoy working with customers?
The interview was not very formal and more of a structured conversation of experience. I structured my answers using the STAR format. There were some questions that were behavioral but overall very relaxing environment for an interview and interviewer was a pleasant and engaging.
Interview questions [1]
Question 1
Describe a situation you had a difficult interaction with a customer and how did you resolve it.
I applied through an employee referral. I interviewed at CDK Global in Mar 2019
Interview
The process was intricate. I went through 3 rounds of interviews. HR Screen, same level manager and final with the Director. They really made sure I knew the auto business and had the right experience that aligned with their business needs.
Interview questions [1]
Question 1
Share with me your most proud moment helping a customer.