Technical Support Specialist applicants have rated the interview process at COGECO with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at COGECO as a Technical Support Specialist according to 1 Glassdoor interviews include:
Background check: 25%
Phone interview: 25%
Personality test: 25%
Skills test: 25%
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I applied online. The process took 4 weeks. I interviewed at COGECO in Jul 2023
Interview
Total 3 rounds of interviews. First round was hirevue recorded one where 6 questions were asked. Second round was with HR where she scheduled the interview The final round was with the supervisor of the team where he asked me what is coax, what is band steering and how do you ensure there is some issue with the TV if there is no signal. The interviewer was 10 minutes late to the meeting and couldn't join a google meet call. Then I joined via phone call and he arrived there late as well. He asked me those unrelated questions related to coax and band steering for customer support and they rejected me after two weeks. The interviewer was unprofessional.
Interview questions [1]
Question 1
Workplaces often require the ability to cope with complex and changing environments. Please describe a time when you had to adapt to a changing environment. Please describe a time you set challenging goals for a project and what you did to achieve these goals. Describe the situation, your actions, and the outcome. Please give a specific example of a time when it was critical to the success of a project for someone to understand and accept your point of view. Describe the situation, your actions, and the outcome. Please give an example of a time you delighted an external client by making an extra effort and giving them better service than they expected. Describe the situation, your actions, and the outcome. Tell us about a time you received difficult or uncomfortable constructive criticism from a supervisor or mentor. Describe the situation, how you responded, and the outcome. What did you do with the feedback? Doing the right thing is not always easy. Tell us about a time when you chose what you thought was the most ethical course of action even though there were other easier options. Please describe the situation, your actions, and the outcome.
the interview process was quite smooth and it was really good experience for me .all questions were related to technical gadgets and all and I was ready for that kind of questions and that lead me to the pass that interview.
general HR questions. test ones ability to the following questions.. just be yourself. Be honest about yourself. To be interviewed at a place like this, one should be open minded to adapt and learn also eager to help others ..