California Employment Development Department Employment Program Representative interview questions

First you go in to take a simple test. Math portion, writing portion then you do a fake intake phone conversation as if you were talking to a claimant. After you go in for the interview, and it takes no more than 20 minutes. It was really easy, very general questions about customer service, how you would handle situations, how you do with organization. I can't recall the specific questions, but as long as you have some experience in knowing how to speak to people and can pick up things quickly on the computer it'll be easy.

Tough. 1. Fill out an application online with an online test. 2. If you get selected, then you come in for an in-person interview. The interview composed of four parts: panel interview, math test, situational analysis where you have to write a written essay response, customer service test, and lastly a panel interview. All of these were done on the same day.