The interview process is pretty straightforward however the major issue arises on the third round. You’re told to present a QBR or ABR of your choosing. My biggest issue is the interview panel is not inclusive of the hiring manager you’d work under. Next, when you present you have 20 minutes yet encouraged by your recruiter to ask the audience questions and have dialogue. CSM who know anything about qbr or abr know that 20 minutes isn’t feasible along with asking questions. The audience may not know your industry as well making it very awkward to get through the presentation. Standard presentations (ex. A template provided to candidates) should be done for equal comparison. I was also docked for typos (there were not any but rather industry jargon that my interview panel is not familiar with that they deemed a typo) which ultimately I was not made a offer. My #1 advice is to schedule full hour interviews, ensure hiring managers are on the presentation panel and give feedback to the candidate immediately. This is common practice for CSM roles.