I applied online. The process took 2 weeks. I interviewed at Computershare (Macomb, MI) in Jun 2022
Interview
It first starts out with registering on their website and completing a resume/application.
Next, you have to complete a 3 part timed test. 1st part is about your personality. Next is scenario questions with best and worst answers. 3rd is a math test.
If those answers are sufficient, then you get asked to go into a video interview. I believe it’s around 10 questions. This is you talking into a video camera not a virtual interview with another person.
My guess is if this video interview is sufficient, the will get asked to do a person to person interview. I haven’t gotten invited to this yet. My guess is this last part is a formality. The interview process at this point is probably done.
Interview questions [1]
Question 1
Typical questions of:
How did you handle being criticized in your last position?
Who are you?
Things like this. Situational questions.
They require a group interview at the final stage which can be a little intimidating. They dont ask questions individually so you have to try and give a good answer( to stand out) before someone else does.
Interview questions [1]
Question 1
Tell me about a time you had to resolve an issue with a client/ customer? What happened and what did you do?
I applied online. I interviewed at Computershare (Louisville, KY) in Nov 2021
Interview
I put in an application with my resume, afterwards you are sent an email to do an initial assessment and one way video interview ( which is where they ask you questions and you respond via video ). After this step I was invited to a group interview on Zoom. They tell you about the company, ask you to introduce yourself and then ask some questions, the interview was 2 hours long and they stated they do not expect everyone to answer every question because there are multiple people in the interview, but they do want to hear from everyone at least once. They go over some final information after all questions and then tell you they will send you an email with an offer if you are selected.
Interview questions [3]
Question 1
Tell me about a time when you made a mistake as a customer service representative, and you had to fix the situation. How did you handle this?
Customer Care Specialist applicants have rated the interview process at Computershare with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Specialist roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Computershare overall takes an average of 17 days.
Common stages of the interview process at Computershare as a Customer Care Specialist according to 3 Glassdoor interviews include:
Drug test: 19%
Personality test: 19%
One on one interview: 13%
Group panel interview: 13%
Background check: 13%
Skills test: 13%
Phone interview: 6%
IQ intelligence test: 6%
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