I applied online. I interviewed at ConnectWise in May 2023
Interview
The interviewers themselves were fine. Personality interview, interview with a manager, interview with team lead, and a technical interview. Technical interview is fairly extensive for help desk. Goes through Server Manager questions and other help desk related situations. Some technical questions that's basically supplemented by CompTIA A+ knowledge. The problem are the higher ups whoever is in charge of the hiring dates. I interviewed in May and got my estimated start date to be August. It later got pushed to November.
Interview questions [1]
Question 1
How to find computer name while in Windows login screen.
I applied through other source. The process took 2 months. I interviewed at ConnectWise (Tampa, FL) in Jan 2025
Interview
it was a 3 round interview process starting with the recruiter, the hiring managers, and your technical assessment. It was a great experience; every person I interviewed was great and really helped me get to know them and the company better.
I received an email requesting an interview after I applied on their website. So, I replied with my availability, but there was no response. Follow up emails attempting to schedule the interview were also ignored.
ConnectWise interviews FAQs
Help Desk Technician applicants have rated the interview process at ConnectWise with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Candidates applying for Help Desk Technician roles take an average of 60 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at ConnectWise overall takes an average of 21 days.
Common stages of the interview process at ConnectWise as a Help Desk Technician according to 4 Glassdoor interviews include:
One on one interview: 25%
Skills test: 25%
Drug test: 13%
Personality test: 13%
Presentation: 13%
Phone interview: 13%
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