I applied for the position, a couple of weeks later I got a call from the hiring lady & she said they would like to set up a time to do a phone interview with me. I scheduled the interview & they called me exactly when the appointment was. She asked me about my past work experiences, to provide examples of times & had gone above & beyond at previous jobs & what my career goals were. It lasted about 15 minutes. She described the position and wanted me to come in for a face to face interview. She told me the location & we set up a time. I wouldn't be interviewing with her but the managers of the call center. When I arrived for the face to face, the managers had something come up & could not meet with me so I interviewed with a supervisor there. This lasted about 5 minutes & he didn't seem to quite know what to do. He asked me what my career goals were & then sat me with someone to have me listen to them take calls for a few minutes. Then the next day I was offered te job & met with the woman I had the phone interview with who took my fingerprints for a background check & provided me info on where to go for a drug test which I had to take within 2 days.