Flight Centre Travel Group Retail Leadership Graduate Program interview questions

You apply online with either all guns blazing or with some hesitation like i did. Three years of uni to be a travel agent? Really? I applied anyway and was hired in no time. phone interview. group interview where they shaft people throughout the day then an offer. I accepted thinking it would be a good intro to sales and because I forgot to apply for real graduate programs a few months earlier! Dont get caught up in the sell of this ''graduate program'', you will be a travel agent and when you get into store you will be treated like every other person working in that store who went through the normal interview process to simply be a 'Travel Agent'. I had no problem with this, I knew what I was getting into. During the interview and even the job description they talk about how you get time with senior business leaders and be mentored while working closely with your team leader (store manager) to learn the business. Everyone in the company has this opportunity if they show interest in leadership and had demonstrate good sale firgures. They talk about how you can be a team leader within 12 months! So can everyone else! The turnover is crazy at this joint, if your in the company for longer than 12 months you pretty much are a veteran (when people have been there for a year they are encouraged to change the title on their business cards to ''Senior Travel Consultant'') You will need to get lucky and cross your fingers you are assigned to a busy store. I was given a store with good walk in enquiry and managed to hit all my targets. The base salary was $36,000. I hit the graduate program targets each quarter of the program so received a bonus $10,000 throughout the year. With my commission I earnt $57,000. I was an idiot though and got to work at 8am and would leave after 6.30 every day to make that. I was hired in a group of 7 and was the last man standing at the end of the program. I also had to chase up the payments of the bursary every quarter. When the program is up I wasn't congratulated or recognized for finishing their program. To be honest, after the 10th month I kinda forgot that I was in this program and so had everyone else. I didn't mind as I was too focused on getting a sale in to hit my target and I was continuously dealing with simpleton customers who you need to treat like royalty to get their cash. Overall the job had its ups and downs, I did enjoy it and had multiple opportunities to travel (3 trips overseas and 2 domestic). You are most likely going to be overworked and underpaid. I was grateful for the opportunity to work there. I learnt alot! I am not sure if this graduate program has changed or improved or if someone at H.O has taken ownership of the consultants enrolled in it. In my experience, the program is a joke and I thought it would be but obviously the people hired with me had no idea because they didnt last to month 4. Hope this helps someone decide if they should apply or not.

I applied online in July. About 3 days later, I received an email letting me know that I was invited to have a brief phone interview. Following the link sent to you in the email, you can pick the time and day of your interview. They ask pretty standard questions in the phone interview; 1. What do you know about Flight Centre? 2. Why do you think you would make a great travel sales consultant? 3. Where have you travelled? 4. Do you have any sales experiences? 5. Have you had any experiences with targets and KPIs? Then they go on to describe that your salary will be set with uncapped commission etc. After that they tell you they'll be in contact with you soon regarding the progress of your application. About a month after that, I received an email inviting me to go to the Assessment Day and to complete an Online Assessment prior to that day. They say that the online assessment won't take you more than an hour, but I can assure you, it will take you AT LEAST an hour... Most of it is behavioural type questions/statements that you have to agree or disagree with or rate yourself against, the last 3 sections were numerical, verbal and abstract skills. Nothing terribly difficult, if a little strange for the verbal section :/ From reading other reviews on Glassdoor about the Assessment Day, I was honestly expecting about 30 people. There were only 3 people (myself inclusive). The structure of the day is still pretty much the same as what everyone else here has described. You get to watch a lot of promo about how great Flight Centre is (I'd say that's probably 60% of your assessment day covered). The actual assessment bit included a short presentation about yourself; 1. Introduce yourself, what did you study etc. 2. Why are you interested in applying to Flight Centre? 3. What are your future leadership/managerial aspirations? I had a fairly easy time here because my audience consisted of my two interviewers and the two other girls applying. Then you get given two booklets to complete in 55 minutes. First booklet gives you a scenario about the details of a family holiday. You have to calculate the price of things and the commission you'd get etc. (calculator and numbers and things provided). Second booklet is a geography test basically. Know the capital cities of popular places, popular countries, names and location of popular destinations etc. Before this 55 minutes, they give you a really brief overview of the "7 Steps of Sales," then they'll call you out one at a time while you're doing the booklets to pitch a holiday in 4 minutes. Don't freak out, you don't actually need to know relevant prices or airlines or destination names, they just want to see how well you can engage the customer and implement the 7 Steps of Sales. Ask the right questions, smile, be interested, sound enthusiastic and don't forget to close the sale. Eventually, after a short break and more videos, they'll give you another booklet to fill in. It's basically a "what would you do in this situation" kind of booklet I guess. A few more basic arithmetic but nothing hard. Know your percentages I guess... Lastly, they'll pull you out (again) for individual interviews. These are just 3 "describe a situation where.... and you had to.... What was the outcome of....." kind of questions. Be as specific as possible when answering these. okaaayyy good luck everyone :3