The interview process felt very focused on culture fit and seniority rather than sales results or performance. It seems they prioritize a specific team dynamic over individual strengths or proven outcomes. During my visit, I noticed the team members currently in the role had very different energy and presentation styles compared to what I bring. The overall environment leaned toward a more standardized, Lowe’s-style customer service approach — heavy on scripts and procedures — rather than encouraging raw, genuine connections with customers. The manager came across as polished and put-together, but the hiring pattern appeared to strongly favor candidates who fit a particular mold within the existing team. Advice to candidates: If you’re highly results-driven, outgoing, and prefer building authentic customer relationships, take time to evaluate whether this location’s team culture is the right match for you. It seems like a place where fitting in with the current group is more important than standing out through performance. Advice to Management: Considering a better balance between culture fit and results-oriented hiring could help bring in diverse talent that drives stronger sales and customer loyalty