I applied online. The process took 4 days. I interviewed at Floor & Decor (Marietta, GA) in Oct 2021
Interview
Online assessment of typing and personality questions followed by MS Team interview with a Recruiter Administrator. Upon satisfactory completion, contact by someone in the HR Department. Overall, it was an easy and pleasant process.
Interview questions [1]
Question 1
Name a time when you went above and beyond for a customer.
I applied online. The process took 3 days. I interviewed at Floor & Decor (Houston, TX) in May 2014
Interview
Easy process, they ask questions about how customer services to see if you would be able to handle certain situations. You are required to handle large amounts of money, so they will ask you questions about running a cashier till.
Customer Service Representative applicants have rated the interview process at Floor & Decor with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Floor & Decor overall takes an average of 13 days.
Common stages of the interview process at Floor & Decor as a Customer Service Representative according to 2 Glassdoor interviews include:
Skills test: 20%
Presentation: 20%
One on one interview: 20%
Phone interview: 10%
IQ intelligence test: 10%
Personality test: 10%
Drug test: 10%
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