An experienced recruiter at Freshwork (Sorry I can't mention her name because of Glassdoor policy) was one of the most unprofessional recruiters I had a “pleasure” to dealt with. She over-scheduled me for a phone interview with another in person interview. In addition to being 10 mins late for my phone interview, she ended the call after 5 mins of talking with me because another candidate showed up for an in person interview. She nervously laughed and apologized for it, but her manner was rude.
Before talking with her, I had a very positive perception of Freshworks. After my 5 mins interview, I had the opposite perspective. I told my successful sales friends to run away.
Freshwork CEO, if you are reading this review, please understand the importance of an outstanding recruiter (also a salesperson of the company). One of their main responsibilities is to provide any candidates with a positive experience, and vice versa.
Just because they have 10+ years of experience do not mean they have the innate characters to be successful in this role. Hire someone with integrity, dedication, and professionalism.
I wish Freshworks the very successful selling year
I applied online. I interviewed at Freshworks (Chennai) in Jun 2026
Interview
The interview process consisted of five rounds. They expect candidates to have a thorough understanding of the product along with strong analytical skills. The biggest focus was product knowledge. They wanted to see how well I understood the product and tested my analytical skills through different scenarios.
Interview questions [1]
Question 1
The main thing they focused on was my understanding of the product. They asked a lot of scenario based questions to assess my analytical thinking and how well I could apply the product to solve customer problems.
Pitch a product. Tell me about yourself. Digging in resume. Write an email. Situational and Behavioural case studies. Lot of questions when pitching the product like checking negotiation skills. Pressure interview on how we handle things well.
I applied through a recruiter. The process took 3 months. I interviewed at Freshworks (Paris) in Jun 2025
Interview
The recruitment process was good and well-managed, with several stages (Recruitment, Hiring manager, Country leader, SVP of) and ending with a final panel interview following by a great discussion with the HR Business Partner.
What stood out most was the strong human approach throughout the process, especially in the final round, where we discussed topics beyond just business. I appreciated the quick and useful feedback after each stage.
Expectations were clearly explained from the beginning, and the varied professional backgrounds of the interviewers gave me a clear idea of the role and the company culture. The team interactions and work environment made my experience better.
I also contacted several current employees to hear their opinions. They were open, honest, and very helpful.
The whole process took around two to three months and was extremely well-organized by the recruitment team. I highly recommend this recruitment experience.
Account Executive applicants have rated the interview process at Freshworks with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 53% positive. This is according to Glassdoor user ratings.
Candidates applying for Account Executive roles take an average of 18 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Freshworks overall takes an average of 24 days.
Common stages of the interview process at Freshworks as a Account Executive according to 12 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 23%
Group panel interview: 13%
Background check: 10%
Presentation: 10%
Personality test: 6%
IQ intelligence test: 3%
Other: 3%
Skills test: 3%
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