Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Freshworks

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Freshworks reviews | Freshworks jobs | Freshworks salaries | Freshworks benefits
      Freshworks interviewsFreshworks Customer Success Manager (CSM) interviewsFreshworks interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success Manager (CSM) Interview

      Jun 8, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Freshworks

      Interview

      5 rounds. Get ready to prep properly on EVERYTHING. On all their products. They go extensively into it. They also try and find why you want to j I n Freshworks and not any other IT company.

      Interview questions [1]

      Question 1

      Why do you want to join?
      Answer question

      Other Customer Success Manager (CSM) Interview Reviews for Freshworks

      Customer Success Manager (CSM) Interview

      Apr 1, 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Freshworks

      Interview

      It was okay not to bad. Went like how most interviews would. Id rate it a 7 out of 10. Not as intense as you think it is. People were also friendly.

      Customer Success Manager (CSM) Interview

      Dec 13, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Freshworks

      Interview

      There were three interview rounds, followed by a presentation round where candidates were required to showcase their ability to implement one of the Freshworks products seamlessly within a client’s ecosystem.

      Interview questions [1]

      Question 1

      Questions about my role as a CSM in my previous organization.
      Answer question

      Customer Success Manager (CSM) Interview

      Feb 8, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Freshworks

      Interview

      5 stage interview process including a 45 minute presentation where you had to role play giving a QBR to 3 customers from a client. Lots of repeat questions throughout as was being interviewed from a variety of different seniority levels from Management to Sales CEO and was expected to understand the ins and outs of the product during the presentation. Was a good learning opportunity and everyone was polite. Was not given an offer due to number of other very experienced candidates.

      Interview questions [1]

      Question 1

      Experience based questions mainly. Asked for detail of how my current employer operates, but that's pretty standard. Some curveballs in the presentation in order to get you to think on your feet and how you handle difficult questions ina client scenario
      Answer question
      2

      Freshworks interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Senior Software Engineer(164) ;
        2. Software Engineer(162) ;
        3. Product Specialist(96) ;
        4. Lead Software Engineer(77) ;
        5. Account Executive(76) ;
        6. Customer Success Manager(67) ;
        7. Account Manager(45) ;
        8. Business Development Executive(42) ;
        9. Business Development Manager(40) ;
        10. Technical Account Manager(39) ;
        11. Senior Account Executive(36) ;
        12. Sales(31) ;
        13. Technical Account Manager (TAM)(30) ;
        14. Sales Development Representative (SDR)(27) ;
        15. Solutions Engineer(26) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

    • Security
    • Work With Us

      • Advertisers
      • Careers
    • Jobs at Freshworks

      22 jobs in United States
      Customer Success Manager
      Boston, MA
      ·
      $109K - $134K /yr
      (Employer provided)
      View job
      Strategic Customer Success Manager
      Boston, MA
      ·
      $142K - $176K /yr
      (Employer provided)
      View job
      Lead Customer Success Engineer
      Denver, CO
      ·
      $139K - $170K /yr
      (Employer provided)
      View job
      Principal Customer Success Engineer
      Bellevue, WA
      ·
      $150K - $185K /yr
      (Employer provided)
      View job
      Principal Customer Success Engineer
      Denver, CO
      ·
      $140K - $175K /yr
      (Employer provided)
      View job
      View all Customer Success Manager (CSM) Jobs