Was offered an interview. It was very laid back and easy. The questions weren’t hard at all but they tested how I would sell a product and my customer service.
I applied in-person. The process took 3 days. I interviewed at GameStop (Tinley Park, IL)
Interview
For the interview, I was asked the typical questions surrounding dealing with problem/upset customers and how to de-escalate it and turn it into a positive experience. Also had to do a roleplay situation the floor to show my knowledge of game genres and systems.
Interview questions [1]
Question 1
Have you ever dealt with a situation that a customer was upset and how did you de-escalate it and turn it into a positive experience for them.
Comfortable, relaxed and understandable. Low pressure and very much fair/balanced questions. Mainly left up to their managers to decide how to approach you. Quick and personable, normally trying to feel for who you are rather than just how much you have done.
Interview questions [1]
Question 1
I am uncomfortable disclosing that information but it varies from managers.
I applied online. I interviewed at GameStop (Minneapolis, MN) in Jan 2022
Interview
Very chill, did the interview in the back room. Ben was lovely and asked meaningful questions instead of the typical "tell me about a time" nonsense that didn't apply to the job. It was quick and easy.
Interview questions [1]
Question 1
How comfortable are you dealing with frustrated customers?
Guest Advisor applicants have rated the interview process at GameStop with 1.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Advisor roles take an average of 11 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at GameStop overall takes an average of 13 days.
Common stages of the interview process at GameStop as a Guest Advisor according to 18 Glassdoor interviews include:
One on one interview: 40%
Skills test: 16%
IQ intelligence test: 12%
Drug test: 12%
Presentation: 12%
Background check: 4%
Group panel interview: 4%
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