GoFundMe Customer Happiness Agent interview questions

First a phone interview with their recruiter which took about 30 minutes. Eventually heard back and got an in person interview. They'll tell you it will take 1-2 hours. If you only meet with the first two people and it takes one hour, you didn't get the job. If it goes well with the first 2 then you'll move on to another interview with higher managers the same day. The first 2 interviewers were super friendly, encouraging and easy to talk to for the hour. It went very well. Then i shadowed somebody for about 15 minutes. Then onto a second interview with 2 different managers which went terribly. They didn't give any feedback to what I was saying- no nodding along or anything, just staring at me, which made me very uncomfortable and stressed. They kept asking me about negative experiences with past employers which I didn't really want to talk about in an interview and put me in a negative head space. This lasted for an hour. Hoped that since the first interview went well that I still had a chance at the job but heard back a few days later that I did not.

One phone interview, two in person interviews with Leads and a final interview with the Manager. The interviews with the leads were 2:1 and there was also an in person mock email scenario.