I applied online. The process took 3 weeks. I interviewed at HealthPartners (Bloomington, MN)
Interview
I applied online via the HealthPartners website, took all of 15 minutes. One week later I was contacted by someone in HR who informed me I would be receiving an email for an online assessment. The assessment took some time to complete and seemed a bit unnecessary. Two days later I received an email from HR about setting up a phone interview. The phone interview lasted about 30 minutes and was very typical, "Tell me about a time when" questions. I found it very simple and the person interviewing me was very friendly and even called me back after my cell phone dropped the call (oops!). After the phone interview I was asked if I'd be interested in coming in for an interview. I came in the next day and met with a wonderful Member Services manager. The interview again was very simple and went smoothly. I was then asked if I had time to meet with one other person. That interview went quickly as well and felt really good. It was a Tuesday and I was told I would hear either way by the end of the following week.
The following Monday I received a phone call from a Member Services Manager offering me the position, pending a background check. The background check is rather simple compared to others I've had, it only verifies you graduated from high school (didn't even ask for any information relating to my bachelors degree) and it checks your criminal record. 5 days after I received an email from HealthPartners sayiing I successfully passed the background check. Go me! :-)
Interview questions [1]
Question 1
First in person interview. Describe how you would make a peanut butter and jelly sandwich!.
I applied through an employee referral. I interviewed at HealthPartners
Interview
Pretty straightforward questions, none of the questions were surprising. Routine interview questions you have been asked before in other interviews. Like conflict with coworkers or patients, how do you handle that?
Interview questions [1]
Question 1
Asked about how you handle conflict with a coworker or a patient
I applied through an employee referral. I interviewed at HealthPartners (Bloomington, MN) in Jan 2021
Interview
They were extremely friendly and willing incite to on what the job would be like on the regular. They were also very flexible on the time and day that you would meet for the interviews.
I applied online. The process took 1 day. I interviewed at HealthPartners (Bloomington, MN) in Sep 2017
Interview
The overall interview process was great.
They were extremely professional while also creating a very comfortable, welcoming environment. My interviewers were so personable and made me feel like I would fit in with the company culture.
After the interview, I was given a tour around the office an
Interview questions [1]
Question 1
Describe a time where you had to quickly solve a customer issue?
Member Services Representative applicants have rated the interview process at HealthPartners with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Services Representative roles take an average of 15 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at HealthPartners overall takes an average of 22 days.
Common stages of the interview process at HealthPartners as a Member Services Representative according to 8 Glassdoor interviews include:
Phone interview: 24%
Background check: 20%
One on one interview: 20%
Group panel interview: 12%
Skills test: 8%
Personality test: 8%
IQ intelligence test: 4%
Presentation: 4%
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