Is it hard to get hired as a Customer Service at Highmark?

Customer Service applicants have rated the interview process at Highmark with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 48.4% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Customer Service at Highmark?

Candidates applying for Customer Service roles take an average of 1 day to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Highmark overall takes an average of 34 days.

Where can I find Highmark interview experiences by job title?

Customer Service Representative (43) ; Manager (17) ; Business Analyst (13) ; Consultant (9) ; Customer Service Advocate (9) ; Customer Service Representative (CSR) (9) ; Director (9) ; Project Manager (9) ; Analyst (7) ; Customer Service (7) ; Provider Service Representative (6) ; Senior Business Analyst (6) ; Claims Adjuster (5) ; Program Manager (5) ; Case Manager (4)

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Highmark

Part of Highmark Health

Highmark Customer Service interview questions

based on 3 ratings - Updated Jan 7, 2012

Average interview difficulty

Mixed interview experience

How others got an interview

100%
Other
Other

Interview search

3 interviews

Customer Service Interview

Jan 7, 2012

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

The process took 1 day. I interviewed at Highmark (Parkersburg, WV) in Dec 2011

Interview

You apply online, setup a testing date that's available (have to check everyday for testing dates that are available), go in for testing (skills, typing, personality, etc) you'll be in a testing class with ~20 people. If you pass the test, you get setup with an interview. Go interview, and if they want to hire you, they'll call you within their specified time frame. Very professional through and through.

Interview questions [1]

Question 1

How would you handle an angry customer?

Answer question

Customer Service Interview

Jun 15, 2011

Anonymous Interview Candidate

No offer

Neutral experience

Average interview

Application

The process took 1 day. I interviewed at Highmark in May 2011

Interview

I was told that I should be prepared for an online assessment, an interview, and a drug test. When I got there I was asked to take an online test that gave me a bunch of different scenarios I had to say how I would handle them. There were a lot of other people in the room. After I was done, a woman asked for my name and entered it into a computer and told me I didn't get the position.

Interview questions [1]

Question 1

How would you handle an irate customer if you were a waiter?

Answer question

Customer Service Interview

Dec 15, 2009

Anonymous employee

Accepted offer

Neutral experience

Average interview

Application

I applied through other source. The process took 1 day. I interviewed at Highmark in Mar 2007

Interview

Pretty simple. High turnover so the standards are dropping.

Interview questions [1]

Question 1

Can you sit for 8 hours?

Answer question

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Highmark

Highmark Customer Service interview questions

Average interview difficulty

Mixed interview experience

How others got an interview

Interview search

Customer Service Interview

Customer Service Interview

Customer Service Interview

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Jobs at Highmark

Highmark interviews FAQs

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